Telefoonoperatoren
Geef informatie door toegang te krijgen tot alfabetische, geografische of andere mappen. Klanten helpen met speciale factureringsverzoeken, zoals kosten aan een derde partij en tegoeden of terugbetalingen voor verkeerd gekozen nummers of slechte verbindingen. Kan noodoproepen afhandelen en kinderen of mensen met een lichamelijke beperking helpen bij het bellen.
Technologietools
Belangrijkste taken
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Bedien telefooncentrales en -systemen om verbindingen te bevorderen en te voltooien, inclusief die voor lokale, interlokale, betaaltelefoon-, mobiele, persoonlijke en noodoproepen.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Bewaak geautomatiseerde systemen voor het plaatsen van collect-calls en grijp in voor bellers die hulp nodig hebben.
- Directory-informatie bijwerken.
- Stel alternatieve spellingen, locaties of vermeldingsformaten voor en controleer deze voor klanten die geen details of volledige informatie hebben.
- Voer administratieve taken uit, zoals typen, proeflezen en post sorteren.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Onderbreek drukke lijnen als er een noodgeval is.
- Bied hulp aan klanten met speciale factureringsverzoeken.
- Provide relay service for users who are deaf or hard of hearing.
- Houd gegevens bij van geplaatste en ontvangen oproepen en van de daarmee samenhangende tolkosten.
- Promoot bedrijfsproducten, -diensten en spaarplannen waar nodig.
Vaardigheden
Kennis
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Bekwaamheden
Werkactiviteiten
Werkcontext
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
100%
Telephone Conversations
How often do you have telephone conversations in this job?
100%
Deal With External Customers or the Public in General
How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?
92%
Work With or Contribute to a Work Group or Team
How important is it to work with or contribute to a work group or team in this job?
92%
Face-to-Face Discussions with Individuals and Within Teams
How frequently does your job require face-to-face discussions with individuals and within teams?
90%
How frequently does your job require you to use E-mail?
87%
Indoors, Environmentally Controlled
How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?
82%
Frequency of Decision Making
How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
80%
Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
79%
Spend Time Making Repetitive Motions
How much does this job require making repetitive motions?
78%
Coordinate or Lead Others in Accomplishing Work Activities
How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?
73%
Dealing With Unpleasant, Angry, or Discourteous People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
73%
Importance of Repeating Same Tasks
How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?
72%
Spend Time Sitting
How much does this job require sitting?
71%
Impact of Decisions on Co-workers or Company Results
What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
69%
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer?
68%
Determine Tasks, Priorities and Goals
How much freedom does the worker have in determining the tasks, priorities, or goals of the job?
67%
Time Pressure
How often does this job require the worker to meet strict deadlines?
67%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
63%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
How much does this job require using your hands to handle, control, or feel objects, tools or controls?
62%
Health and Safety of Other Workers
How much responsibility is there for the health and safety of others in this job?
57%
Conflict Situations
How frequently are there conflict situations the employee has to face in this job?
54%
Work Outcomes and Results of Other Workers
How responsible is the worker for work outcomes and results of other workers?
53%
Written Letters and Memos
How frequently does your job require written letters and memos?
49%
Physical Proximity
To what extent does this job require the worker to perform job tasks physically close to other people?
48%
Level of Competition
To what extent does this job require the worker to compete or to be aware of competitive pressures?
43%
Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
42%
Public Speaking
How frequently does your job require public speaking (one speaker with an audience)?
42%
Degree of Automation
How automated is the job?
41%
Duration of Typical Work Week
Number of hours typically worked in one week.
40%
Spend Time Standing
How much does this job require standing?
37%
Consequence of Error
How serious would the result usually be if the worker made a mistake that was not easily correctable?
33%
Spend Time Bending or Twisting Your Body
How much does this job require bending or twisting your body?
32%
Dealing with Violent or Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
18%
Spend Time Walking or Running
How much does this job require walking or running?
18%
Exposed to Contaminants
How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
17%
Exposed to Extremely Bright or Inadequate Lighting Conditions
How often does this job require working in extremely bright or inadequate lighting conditions?
16%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?
16%
Exposed to Very Hot or Cold Temperatures
How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
15%
Exposed to Disease or Infections
How often does this job require exposure to disease/infections?
11%
Exposed to Radiation
How often does this job require exposure to radiation?
11%
Exposed to Whole Body Vibration
How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?
11%
Spend Time Keeping or Regaining Balance
How much does this job require keeping or regaining your balance?
11%
Work Schedules
How regular are the work schedules for this job?
4%
Exposed to Cramped Work Space, Awkward Positions
How often does this job require working in cramped work spaces that requires getting into awkward positions?
2%
Outdoors, Under Cover
How often does this job require working outdoors, under cover (like in an open shed)?
2%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
2%
Indoors, Not Environmentally Controlled
How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?
1%
Exposed to Hazardous Conditions
How often does this job require exposure to hazardous conditions?
0%
Exposed to Hazardous Equipment
How often does this job require exposure to hazardous equipment?
0%
Exposed to High Places
How often does this job require exposure to high places?
0%
Exposed to Minor Burns, Cuts, Bites, or Stings
How often does this job require exposure to minor burns, cuts, bites, or stings?
0%
In an Enclosed Vehicle or Operate Enclosed Equipment
How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?
0%
In an Open Vehicle or Operating Equipment
How often does this job require working in an open vehicle or operating equipment (like a tractor)?
0%
Outdoors, Exposed to All Weather Conditions
How often does this job require working outdoors, exposed to all weather conditions?
0%
Spend Time Climbing Ladders, Scaffolds, or Poles
How much does this job require climbing ladders, scaffolds, poles, etc.?
0%
Spend Time Kneeling, Crouching, Stooping, or Crawling
How much does this job require kneeling, crouching, stooping or crawling?
0%
Opleiding
High school diploma or equivalent
Associate's degree
Interesses
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis
Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t
Investigative
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f
Artistic
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,
Werkstijlen
Werkwaarden
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