Lead technician responsible for the repair and maintenance of high-end cameras and photographic equipment.

• Diagnosed and repaired over 300 units annually, achieving a 95% customer satisfaction rate.
• Implemented a new inventory management system that reduced parts retrieval time by 30%.
• Trained and mentored junior technicians in advanced repair techniques and customer service best practices.

Performed repairs and adjustments on a variety of commercial video and motion picture camera equipment.

• Successfully repaired and calibrated a range of camera models, reducing turnaround time by 20%.
• Collaborated with the sales team to provide technical support and product demonstrations to clients.
• Conducted regular maintenance checks to ensure equipment reliability and performance.