Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information — name, email address, and password when you register.
• Profile data — resume content, work history, skills, and other career information you add to documents.
• Payment information — billing address and payment method details (processed securely by our payment provider; we do not store full card numbers).
• Social login data — if you sign in via Google, LinkedIn, or Apple, we receive your name, email, and profile photo as permitted by those platforms.
• Communications — messages you send us via support or email.

We also automatically collect usage data (pages visited, features used, browser type, IP address, device identifiers) via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the ResumeShip service.
• Create and manage your account and documents.
• Process transactions and send related receipts.
• Send transactional emails (verification, password reset, download confirmations).
• Send product updates and promotional messages (you may opt out at any time).
• Respond to your comments and questions.
• Monitor and analyze usage trends to improve our service.
• Detect and prevent fraudulent or unauthorized activity.
• Comply with legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers — third-party vendors who assist us in operating the service (hosting, payment processing, email delivery, analytics). These parties are contractually bound to keep your data confidential.
• AI providers — resume content is sent to AI model providers (e.g., Anthropic) solely to generate AI-assisted improvements you request. Content is not used to train their models under our agreements.
• Legal requirements — we may disclose information if required by law, court order, or to protect the rights, property, or safety of ResumeShip, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies

We use cookies and similar tracking technologies to operate and improve our service. These include session cookies (required for login), preference cookies (your language and settings), and analytics cookies. You can control cookies through your browser settings. Disabling cookies may affect certain features of the service.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may delete your account at any time from your account settings, which will result in the deletion of your personal data within 30 days, except where retention is required by law.

6. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate data.
• Deletion — request deletion of your personal data.
• Portability — receive your data in a machine-readable format.
• Opt-out — unsubscribe from marketing emails at any time via the link in any email or from your account notification settings.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

ResumeShip is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the service after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: