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Also known as: Network Support Technician, IT Network Specialist, Junior Network Administrator, Senior Network Engineer, Network Operations Analyst, Lead Network Support, LAN/WAN Support Specialist, Network Maintenance Technician

Rafael Novak

Computer Network Support Specialist

[email protected]• +1-555-0123• Austin,

Professional Summary

Detail-oriented Computer Network Support Specialist with over 5 years of experience in analyzing, troubleshooting, and maintaining network systems. Proven ability to enhance network performance and reliability through effective problem-solving and time management skills. Committed to ensuring seamless data communication and minimizing downtime for optimal operational efficiency.

Experience

Tech Solutions Inc.

2019-06-01 — Present

Network Support Specialist

Responsible for the maintenance and support of network systems, ensuring optimal performance and minimal downtime.

Analyzed and resolved complex network issues, improving system uptime by 30%.
Conducted regular network assessments and implemented upgrades, enhancing overall network speed and reliability.
Collaborated with cross-functional teams to design and implement network solutions tailored to client needs.

Global Networks LLC

2017-01-01 — 2019-05-31

Junior Network Technician

Assisted in the support and maintenance of local and wide area networks, focusing on troubleshooting and user support.

Provided technical support to over 200 users, resolving issues related to connectivity and network access.
Participated in the deployment of new network hardware and software, ensuring smooth integration with existing systems.
Documented network configurations and maintenance procedures, improving team efficiency and knowledge sharing.

Education

University of Texas at Austin

2013-09-01 — 2017-05-15

Bachelor's Degree in Computer Science

Skills

Troubleshooting:Fehlerbehebung, Dépannage, Problemen oplossen, Sorun giderme, Solução de problemas, Rozwiązywanie problemów, Solución de problemas, Risoluzione dei problemi

Time Management:Zeitmanagement, Gestion du temps, Tijdbeheer, Zaman Yönetimi, Gerenciamento de tempo

Certificates

Cisco Certified Network Associate (CCNA)

2020-03-15

Cisco

CompTIA Network+

2018-11-10

CompTIA