First-Line Supervisors of Passenger Attendants
Supervise and coordinate activities of passenger attendants.
Key Tasks
- Analyze and record personnel or operational data and write related activity reports.
- Apply customer feedback to service improvement efforts.
- Compute or estimate cash, payroll, transportation, or personnel requirements.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Direct or coordinate the activities of workers, such as flight or car attendants.
- Enforce safety rules and regulations.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Participate in continuing education to stay abreast of industry trends and developments.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Recommend and implement measures to improve worker motivation, work methods, or customer services.
- Requisition necessary supplies, equipment, or services.
- Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
- Take disciplinary action to address performance problems.
- Inform workers about interests or special needs of specific groups.
- Train workers in proper operational procedures and functions and explain company policies.
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Interests
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t
Investigative
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f
Artistic
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,
Work Styles
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