35-3023.00 Bright Outlook

Fast Food & Counter Workers

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Career Cluster:Hospitality, Events, & Tourism
Job Family:Food Preparation and Serving Related
Job Zone:Job Zone Two: Some Preparation Needed
Industry:Accommodation and Food Services
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Key Tasks

  • Accept payment from customers, and make change as necessary.
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Perform personnel activities, such as supervising and training employees.
  • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
  • Communicate with customers regarding orders, comments, and complaints.
  • Add relishes and garnishes to food orders, according to instructions.
  • Balance receipts and payments in cash registers.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Distribute food to servers.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
  • Monitor and order supplies or food items, and restock as necessary to maintain inventory.
  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Clean and organize eating, service, and kitchen areas.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
  • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
  • Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Notify kitchen personnel of shortages or special orders.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Set up dining areas for meals, and clear them following meals.
  • Plan, prepare, and deliver meals to individuals with special dietary needs.
  • Collect and return dirty dishes to the kitchen for washing.
  • Replenish foods at serving stations.
  • Wash dishes, glassware, and silverware after meals.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Arrange tables and decorations according to instructions.
  • Check and monitor food temperatures while cooking.

Skills

Coordination
50%
Social Perceptiveness
50%
Active Listening
50%
Service Orientation
50%
Monitoring
47%
Speaking
41%
Critical Thinking
38%
Reading Comprehension
35%
Time Management
35%
Judgment and Decision Making
35%
Instructing
25%
Mathematics
25%
Persuasion
25%
Systems Analysis
25%
Management of Personnel Resources
25%
Writing
25%
Operations Monitoring
25%
Learning Strategies
25%
Active Learning
22%
Negotiation
22%
Complex Problem Solving
22%
Systems Evaluation
22%
Management of Material Resources
19%
Operation and Control
16%
Quality Control Analysis
16%
Troubleshooting
13%
Management of Financial Resources
13%
Technology Design
6%
Programming
3%
Repairing
0%
Installation
0%
Science
0%
Equipment Selection
0%
Operations Analysis
0%
Equipment Maintenance
0%

Knowledge

Customer and Personal Service
70%
English Language
63%
Food Production
59%
Mathematics
51%
Computers and Electronics
43%
Administration and Management
40%
Sales and Marketing
39%
Production and Processing
35%
Administrative
34%
Education and Training
33%
Personnel and Human Resources
32%
Foreign Language
30%
Economics and Accounting
29%
Public Safety and Security
28%
Engineering and Technology
23%
Telecommunications
20%
Psychology
18%
Transportation
18%
Design
15%
Chemistry
15%
Communications and Media
14%
Law and Government
13%
Biology
12%
Therapy and Counseling
11%
Geography
10%
Physics
10%
Sociology and Anthropology
9%
Fine Arts
8%
Philosophy and Theology
8%
Medicine and Dentistry
8%
Mechanical
7%
Building and Construction
7%
History and Archeology
6%

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Abilities

Near Vision
50%
Speech Recognition
50%
Oral Expression
50%
Oral Comprehension
50%
Speech Clarity
50%
Time Sharing
47%
Trunk Strength
47%
Information Ordering
44%
Manual Dexterity
44%
Problem Sensitivity
41%
Arm-Hand Steadiness
41%
Selective Attention
41%
Far Vision
38%
Auditory Attention
35%
Deductive Reasoning
31%
Finger Dexterity
31%
Memorization
31%
Stamina
28%
Inductive Reasoning
28%
Written Comprehension
28%
Number Facility
28%
Perceptual Speed
25%
Reaction Time
25%
Extent Flexibility
25%
Category Flexibility
25%
Fluency of Ideas
25%
Mathematical Reasoning
25%
Multilimb Coordination
25%
Flexibility of Closure
25%
Dynamic Strength
25%
Control Precision
25%
Written Expression
25%
Speed of Closure
25%
Originality
25%
Gross Body Coordination
25%
Visual Color Discrimination
25%
Gross Body Equilibrium
22%
Hearing Sensitivity
19%
Visualization
19%
Static Strength
19%
Spatial Orientation
19%
Wrist-Finger Speed
16%
Response Orientation
16%
Depth Perception
10%
Rate Control
10%
Speed of Limb Movement
6%
Peripheral Vision
6%
Explosive Strength
3%
Sound Localization
0%
Night Vision
0%
Glare Sensitivity
0%
Dynamic Flexibility
0%

Work Activities

Getting Information
62%
Performing for or Working Directly with the Public
61%
Resolving Conflicts and Negotiating with Others
59%
Communicating with Supervisors, Peers, or Subordinates
58%
Assisting and Caring for Others
53%
Training and Teaching Others
47%
Coordinating the Work and Activities of Others
46%
Performing General Physical Activities
45%
Updating and Using Relevant Knowledge
44%
Making Decisions and Solving Problems
44%
Monitoring Processes, Materials, or Surroundings
44%
Establishing and Maintaining Interpersonal Relationships
43%
Handling and Moving Objects
42%
Processing Information
41%
Working with Computers
40%
Organizing, Planning, and Prioritizing Work
40%
Developing and Building Teams
39%
Selling or Influencing Others
38%
Scheduling Work and Activities
37%
Identifying Objects, Actions, and Events
36%
Controlling Machines and Processes
35%
Developing Objectives and Strategies
35%
Providing Consultation and Advice to Others
33%
Judging the Qualities of Objects, Services, or People
33%
Analyzing Data or Information
32%
Coaching and Developing Others
31%
Evaluating Information to Determine Compliance with Standards
30%
Inspecting Equipment, Structures, or Materials
30%
Interpreting the Meaning of Information for Others
27%
Thinking Creatively
27%
Communicating with People Outside the Organization
26%
Documenting/Recording Information
25%
Guiding, Directing, and Motivating Subordinates
23%
Estimating the Quantifiable Characteristics of Products, Events, or Information
23%
Monitoring and Controlling Resources
16%
Performing Administrative Activities
13%
Repairing and Maintaining Electronic Equipment
12%
Repairing and Maintaining Mechanical Equipment
9%
Staffing Organizational Units
9%
Operating Vehicles, Mechanized Devices, or Equipment
8%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
8%

Work Context

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

97%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

93%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

86%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

85%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

85%

Spend Time Standing

How much does this job require standing?

85%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

84%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

84%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

81%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

78%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

78%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

77%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

71%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

66%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

66%

Spend Time Walking or Running

How much does this job require walking or running?

66%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

65%

Telephone Conversations

How often do you have telephone conversations in this job?

62%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

61%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

60%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

59%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

57%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

56%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

51%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

49%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

48%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

42%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

40%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

40%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

38%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

37%

Degree of Automation

How automated is the job?

36%

Time Pressure

How often does this job require the worker to meet strict deadlines?

35%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

34%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

34%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

34%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

31%

Duration of Typical Work Week

Number of hours typically worked in one week.

28%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

28%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

28%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

27%

E-Mail

How frequently does your job require you to use E-mail?

26%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

22%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

20%

Written Letters and Memos

How frequently does your job require written letters and memos?

20%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

19%

Spend Time Sitting

How much does this job require sitting?

17%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

13%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

13%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

11%

Work Schedules

How regular are the work schedules for this job?

10%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

8%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

4%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

1%

Exposed to High Places

How often does this job require exposure to high places?

0%

Exposed to Radiation

How often does this job require exposure to radiation?

0%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

0%

Education

Less than high school diploma

56%

High school diploma or equivalent

24%

Some college, no degree

17%

Interests

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

65

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

64

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

42

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

42

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

7

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

0

Work Styles

Dependability
69%
Cooperation
61%
Social Orientation
58%
Optimism
49%
Attention to Detail
42%
Self-Control
42%
Stress Tolerance
41%
Empathy
39%
Integrity
39%
Sincerity
28%
Humility
26%
Perseverance
25%
Adaptability
21%
Achievement Orientation
13%
Initiative
13%
Self-Confidence
11%
Cautiousness
1%

Work Values

Relationships
58%
Support
50%
Working Conditions
15%
Independence
14%
Achievement
11%
Recognition
11%

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