Manage labor relations activities for a large manufacturing firm, focusing on dispute resolution and collective bargaining.

• Successfully negotiated a new collective bargaining agreement that resulted in a 10% wage increase for employees while maintaining company profitability.
• Coordinated grievance procedures, resolving over 95% of employee complaints without escalation to arbitration.
• Developed and implemented training programs for management on effective communication and conflict resolution strategies.

Supported HR functions including labor relations, employee relations, and compliance with labor laws.

• Assisted in the resolution of employee grievances, leading to a 30% reduction in formal complaints.
• Facilitated communication between management and employees, enhancing workplace culture and trust.
• Conducted data analysis on employee satisfaction surveys to inform management decisions and improve retention rates.