Responsible for processing new insurance policies and managing claims forms, ensuring accuracy and compliance with company policies.

• Processed over 500 claims per month with a 98% accuracy rate, resulting in increased customer satisfaction.
• Collaborated with policyholders to gather necessary documentation, improving the claims processing time by 30%.
• Trained new staff on policy processing procedures, enhancing team efficiency and knowledge retention.

Assisted in the processing of claims and modifications to existing policies, ensuring all information was complete and accurate.

• Verified and updated over 1,000 policy records, ensuring compliance with regulatory standards.
• Utilized negotiation skills to resolve discrepancies with policyholders, maintaining positive relationships.
• Implemented a new tracking system for claims that reduced processing errors by 20%.