Oversee daily operations of a 150-room resort, ensuring high levels of guest satisfaction and operational efficiency.

• Implemented new guest feedback system, increasing satisfaction scores by 25% within the first year.
• Coordinated staff training programs, improving team performance and reducing turnover by 15%.
• Managed budgeting and resource allocation, resulting in a 20% reduction in operational costs.

Assisted in managing daily operations and guest services at a boutique hotel with a focus on personalized guest experiences.

• Developed and executed marketing strategies that increased occupancy rates by 30%.
• Handled guest inquiries and complaints, achieving a resolution rate of 95% on first contact.
• Supervised housekeeping and maintenance teams to ensure compliance with health and safety regulations.