39-3031.00

Ushers, Lobby Attendants, & Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Career Cluster:Hospitality, Events, & Tourism
Job Family:Personal Care and Service
Job Zone:Job Zone Two: Some Preparation Needed
Industry:Information
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Technology Tools

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Key Tasks

  • Greet patrons attending entertainment events.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Count and record number of tickets collected.
  • Lead tours and answer visitors' questions about the exhibits.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.
  • Manage inventory or sale of artist merchandise.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Distribute programs to patrons.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Maintain order and ensure adherence to safety rules.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Work with others to change advertising displays.
  • Search for lost articles or for parents of lost children.
  • Manage informational kiosks or displays of event signs or posters.
  • Page individuals wanted at the box office.
  • Schedule or manage staff, such as volunteer usher corps.

Skills

Social Perceptiveness
60%
Speaking
56%
Service Orientation
56%
Active Listening
53%
Coordination
50%
Persuasion
47%
Negotiation
47%
Reading Comprehension
44%
Monitoring
44%
Critical Thinking
44%
Active Learning
41%
Time Management
38%
Complex Problem Solving
38%
Management of Personnel Resources
35%
Judgment and Decision Making
35%
Writing
31%
Systems Analysis
25%
Operations Monitoring
25%
Systems Evaluation
25%
Quality Control Analysis
25%
Mathematics
22%
Troubleshooting
22%
Instructing
16%
Operation and Control
16%
Learning Strategies
16%
Programming
10%
Operations Analysis
6%
Repairing
0%
Technology Design
0%
Management of Material Resources
0%
Installation
0%
Science
0%
Equipment Selection
0%
Management of Financial Resources
0%
Equipment Maintenance
0%

Knowledge

Customer and Personal Service
81%
English Language
60%
Public Safety and Security
56%
Communications and Media
52%
Sales and Marketing
48%
Administration and Management
41%
Computers and Electronics
37%
Education and Training
35%
Economics and Accounting
34%
Mathematics
33%
Administrative
31%
Psychology
30%
Food Production
27%
Personnel and Human Resources
24%
Telecommunications
24%
History and Archeology
23%
Geography
21%
Fine Arts
17%
Law and Government
17%
Transportation
16%
Sociology and Anthropology
15%
Mechanical
14%
Engineering and Technology
14%
Production and Processing
14%
Philosophy and Theology
13%
Physics
10%
Foreign Language
7%
Design
6%
Biology
6%
Chemistry
6%
Therapy and Counseling
5%
Medicine and Dentistry
4%
Building and Construction
4%

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Abilities

Speech Clarity
60%
Oral Expression
56%
Oral Comprehension
56%
Near Vision
53%
Problem Sensitivity
50%
Speech Recognition
50%
Deductive Reasoning
47%
Written Comprehension
47%
Selective Attention
47%
Far Vision
44%
Inductive Reasoning
44%
Information Ordering
44%
Perceptual Speed
41%
Trunk Strength
41%
Category Flexibility
38%
Finger Dexterity
38%
Flexibility of Closure
38%
Time Sharing
38%
Manual Dexterity
38%
Visual Color Discrimination
38%
Auditory Attention
31%
Arm-Hand Steadiness
31%
Fluency of Ideas
31%
Written Expression
31%
Originality
31%
Hearing Sensitivity
28%
Stamina
28%
Static Strength
28%
Speed of Closure
28%
Memorization
28%
Visualization
25%
Extent Flexibility
25%
Depth Perception
25%
Multilimb Coordination
25%
Dynamic Strength
25%
Control Precision
25%
Gross Body Equilibrium
25%
Gross Body Coordination
25%
Mathematical Reasoning
22%
Number Facility
22%
Wrist-Finger Speed
16%
Reaction Time
16%
Rate Control
16%
Spatial Orientation
13%
Response Orientation
13%
Night Vision
10%
Explosive Strength
10%
Speed of Limb Movement
10%
Peripheral Vision
3%
Sound Localization
0%
Glare Sensitivity
0%
Dynamic Flexibility
0%

Work Activities

Performing for or Working Directly with the Public
75%
Getting Information
64%
Identifying Objects, Actions, and Events
57%
Establishing and Maintaining Interpersonal Relationships
54%
Communicating with Supervisors, Peers, or Subordinates
54%
Resolving Conflicts and Negotiating with Others
53%
Assisting and Caring for Others
53%
Communicating with People Outside the Organization
50%
Making Decisions and Solving Problems
49%
Controlling Machines and Processes
47%
Updating and Using Relevant Knowledge
47%
Selling or Influencing Others
47%
Training and Teaching Others
46%
Documenting/Recording Information
44%
Working with Computers
43%
Monitoring Processes, Materials, or Surroundings
42%
Performing General Physical Activities
39%
Developing and Building Teams
39%
Inspecting Equipment, Structures, or Materials
39%
Coordinating the Work and Activities of Others
38%
Coaching and Developing Others
37%
Judging the Qualities of Objects, Services, or People
37%
Handling and Moving Objects
35%
Scheduling Work and Activities
35%
Interpreting the Meaning of Information for Others
33%
Performing Administrative Activities
33%
Processing Information
33%
Evaluating Information to Determine Compliance with Standards
33%
Organizing, Planning, and Prioritizing Work
33%
Guiding, Directing, and Motivating Subordinates
33%
Thinking Creatively
32%
Monitoring and Controlling Resources
30%
Estimating the Quantifiable Characteristics of Products, Events, or Information
30%
Providing Consultation and Advice to Others
27%
Analyzing Data or Information
26%
Repairing and Maintaining Electronic Equipment
26%
Developing Objectives and Strategies
21%
Repairing and Maintaining Mechanical Equipment
21%
Staffing Organizational Units
19%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
7%
Operating Vehicles, Mechanized Devices, or Equipment
6%

Work Context

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

97%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

95%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

92%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

89%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

82%

Spend Time Standing

How much does this job require standing?

78%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

74%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

73%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

72%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

69%

Telephone Conversations

How often do you have telephone conversations in this job?

68%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

67%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

58%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

58%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

57%

Spend Time Walking or Running

How much does this job require walking or running?

55%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

54%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

52%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

49%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

48%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

42%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

40%

Work Schedules

How regular are the work schedules for this job?

40%

Time Pressure

How often does this job require the worker to meet strict deadlines?

37%

Written Letters and Memos

How frequently does your job require written letters and memos?

34%

E-Mail

How frequently does your job require you to use E-mail?

32%

Degree of Automation

How automated is the job?

30%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

30%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

26%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

26%

Spend Time Sitting

How much does this job require sitting?

26%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

24%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

24%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

24%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

24%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

22%

Exposed to High Places

How often does this job require exposure to high places?

21%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

21%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

20%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

18%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

16%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

16%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

16%

Exposed to Radiation

How often does this job require exposure to radiation?

13%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

10%

Duration of Typical Work Week

Number of hours typically worked in one week.

9%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

8%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

7%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

6%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

6%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

4%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

3%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

2%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

2%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

0%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

0%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

0%

Education

High school diploma or equivalent

61%

Less than high school diploma

33%

Associate's degree

3%

Interests

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

63

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

60

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

53

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

39

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

7

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

0

Work Styles

Cooperation
81%
Social Orientation
72%
Dependability
69%
Optimism
65%
Empathy
58%
Self-Control
50%
Sincerity
46%
Attention to Detail
42%
Integrity
42%
Humility
38%
Stress Tolerance
32%
Adaptability
24%
Cautiousness
21%
Self-Confidence
21%
Initiative
20%
Tolerance for Ambiguity
13%
Perseverance
11%
Achievement Orientation
9%
Leadership Orientation
5%

Work Values

Relationships
56%
Support
39%
Independence
17%
Working Conditions
14%
Recognition
11%
Achievement
6%

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