Factuur- en rekeningverzamelaars
Lokaliseer en breng klanten op de hoogte van achterstallige rekeningen per post, telefoon of persoonlijk bezoek om betaling te vragen. Taken omvatten het ontvangen van betalingen en het boeken van bedragen op de rekening van de klant, het opstellen van verklaringen aan de kredietafdeling als de klant niet reageert, het initiëren van terugnemingsprocedures of het afsluiten van de service, en het bijhouden van gegevens over de inning en de status van rekeningen.
Technologietools
Belangrijkste taken
- Record information about financial status of customers and status of collection efforts.
- Lokaliseer en controleer achterstallige rekeningen met behulp van computers en een verscheidenheid aan geautomatiseerde systemen.
- Lokaliseer en breng klanten op de hoogte van achterstallige rekeningen via post, telefoon of persoonlijke bezoeken om betaling te vragen.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Overtuig klanten om verschuldigde bedragen op kredietrekeningen, schadeclaims of niet-betaalbare cheques te betalen, of om goederen terug te sturen.
- Telefonisch of persoonlijk met klanten overleggen om de redenen voor achterstallige betalingen vast te stellen en de voorwaarden van verkoop-, service- of kredietcontracten te bekijken.
- Ontvang betalingen en boek bedragen die naar klantaccounts zijn betaald.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Informeer de kredietafdelingen, geef opdracht tot inbeslagname van goederen of het afsluiten van de service, en geef accountgegevens door aan advocaten wanneer klanten niet reageren op incassopogingen.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Negotiate credit extensions when necessary.
Vaardigheden
Kennis
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Bekwaamheden
Werkactiviteiten
Werkcontext
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
98%
Indoors, Environmentally Controlled
How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?
96%
Dealing With Unpleasant, Angry, or Discourteous People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
91%
Spend Time Sitting
How much does this job require sitting?
91%
Telephone Conversations
How often do you have telephone conversations in this job?
91%
Importance of Repeating Same Tasks
How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?
83%
Frequency of Decision Making
How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
82%
Impact of Decisions on Co-workers or Company Results
What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
79%
Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
76%
Deal With External Customers or the Public in General
How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?
74%
How frequently does your job require you to use E-mail?
74%
Time Pressure
How often does this job require the worker to meet strict deadlines?
73%
Face-to-Face Discussions with Individuals and Within Teams
How frequently does your job require face-to-face discussions with individuals and within teams?
70%
Written Letters and Memos
How frequently does your job require written letters and memos?
69%
Conflict Situations
How frequently are there conflict situations the employee has to face in this job?
64%
Level of Competition
To what extent does this job require the worker to compete or to be aware of competitive pressures?
63%
Work With or Contribute to a Work Group or Team
How important is it to work with or contribute to a work group or team in this job?
63%
Coordinate or Lead Others in Accomplishing Work Activities
How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?
59%
Determine Tasks, Priorities and Goals
How much freedom does the worker have in determining the tasks, priorities, or goals of the job?
59%
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer?
56%
Consequence of Error
How serious would the result usually be if the worker made a mistake that was not easily correctable?
53%
Duration of Typical Work Week
Number of hours typically worked in one week.
52%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
49%
Degree of Automation
How automated is the job?
47%
Physical Proximity
To what extent does this job require the worker to perform job tasks physically close to other people?
45%
Spend Time Making Repetitive Motions
How much does this job require making repetitive motions?
42%
Work Outcomes and Results of Other Workers
How responsible is the worker for work outcomes and results of other workers?
40%
Health and Safety of Other Workers
How much responsibility is there for the health and safety of others in this job?
31%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
How much does this job require using your hands to handle, control, or feel objects, tools or controls?
28%
Public Speaking
How frequently does your job require public speaking (one speaker with an audience)?
19%
Spend Time Standing
How much does this job require standing?
19%
Spend Time Walking or Running
How much does this job require walking or running?
17%
In an Enclosed Vehicle or Operate Enclosed Equipment
How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?
13%
Exposed to Contaminants
How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
12%
Dealing with Violent or Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
10%
Exposed to Disease or Infections
How often does this job require exposure to disease/infections?
8%
Spend Time Bending or Twisting Your Body
How much does this job require bending or twisting your body?
7%
Exposed to Minor Burns, Cuts, Bites, or Stings
How often does this job require exposure to minor burns, cuts, bites, or stings?
4%
Outdoors, Exposed to All Weather Conditions
How often does this job require working outdoors, exposed to all weather conditions?
4%
Exposed to Very Hot or Cold Temperatures
How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
3%
Exposed to Extremely Bright or Inadequate Lighting Conditions
How often does this job require working in extremely bright or inadequate lighting conditions?
2%
Indoors, Not Environmentally Controlled
How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?
2%
Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
2%
Exposed to Hazardous Equipment
How often does this job require exposure to hazardous equipment?
1%
Exposed to Cramped Work Space, Awkward Positions
How often does this job require working in cramped work spaces that requires getting into awkward positions?
0%
Exposed to Hazardous Conditions
How often does this job require exposure to hazardous conditions?
0%
Exposed to High Places
How often does this job require exposure to high places?
0%
Exposed to Radiation
How often does this job require exposure to radiation?
0%
Exposed to Whole Body Vibration
How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?
0%
In an Open Vehicle or Operating Equipment
How often does this job require working in an open vehicle or operating equipment (like a tractor)?
0%
Outdoors, Under Cover
How often does this job require working outdoors, under cover (like in an open shed)?
0%
Spend Time Climbing Ladders, Scaffolds, or Poles
How much does this job require climbing ladders, scaffolds, poles, etc.?
0%
Spend Time Keeping or Regaining Balance
How much does this job require keeping or regaining your balance?
0%
Spend Time Kneeling, Crouching, Stooping, or Crawling
How much does this job require kneeling, crouching, stooping or crawling?
0%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?
0%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
0%
Work Schedules
How regular are the work schedules for this job?
0%
Opleiding
High school diploma or equivalent
Some college, no degree
Bachelor's degree
Interesses
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t
Artistic
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,
Investigative
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f
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Werkwaarden
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