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41-2011.00 Perspectives brillantes

Caissiers

Recevoir et débourser de l'argent dans des établissements autres que les institutions financières. Peut utiliser des scanners électroniques, des caisses enregistreuses ou des équipements connexes. Peut traiter les transactions par carte de crédit ou de débit et valider les chèques.

Cluster de carrière:Marketing et ventes
Famille d'emploi:Ventes et connexes
Zone d'emploi:Zone d'emploi deux : une certaine préparation est nécessaire
Secteur:Commerce de détail
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Outils technologiques

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Tâches principales

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Greet customers entering establishments.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Émettez des reçus, des remboursements, des crédits ou des modifications dues aux clients.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Assister les clients en fournissant des informations et en résolvant leurs plaintes.
  • Surveillez les caisses pour vous assurer qu’elles disposent de suffisamment d’argent liquide et qu’elles disposent d’un personnel approprié.
  • Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
  • Post charges against guests' or patients' accounts.
  • Compute and record totals of transactions.
  • Weigh items sold by weight to determine prices.
  • Sort, count, and wrap currency and coins.
  • Répondre aux questions des clients et fournir des informations sur les procédures ou les politiques.
  • Répondez aux appels téléphoniques entrants.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Request information or assistance, using paging systems.
  • Help customers find the location of products.
  • Compile and maintain non-monetary reports and records.
  • Supervise others and provide on-the-job training.
  • Sell tickets and other items to customers.
  • Participer à des tâches dans d'autres zones du magasin, telles que la surveillance des cabines d'essayage ou l'ensachage et l'exécution des articles des clients.
  • Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Chèques en espèces pour les clients.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Offer customers carry-out service at the completion of transactions.

Compétences

Orientation vers les services
53%
Parlant
50%
Perception sociale
50%
Écoute active
50%
Coordination
44%
Compréhension écrite
44%
Pensée critique
44%
Mathématiques
41%
Gestion du temps
41%
Surveillance
41%
Jugement et prise de décision
38%
Instruire
35%
Persuasion
35%
Négociation
35%
En écrivant
28%
Analyse des systèmes
25%
Gestion des ressources humaines
25%
Apprentissage actif
25%
Résolution de problèmes complexes
25%
Évaluation des systèmes
25%
Stratégies d'apprentissage
25%
Surveillance des opérations
22%
Fonctionnement et contrôle
13%
Gestion des ressources financières
13%
Dépannage
10%
Gestion des ressources matérielles
10%
Analyse du contrôle qualité
10%
Science
6%
Réparation
0%
Installation
0%
Sélection d'équipement
0%
Programmation
0%
Analyse des opérations
0%
Entretien des équipements
0%
Conception technologique
0%

Connaissances

Service client et personnalisé
76%
Langue anglaise
59%
Ventes et marketing
52%
Mathématiques
47%
Administration et gestion
47%
Administratif
46%
Informatique et électronique
42%
Sûreté et sécurité publiques
41%
Loi et gouvernement
38%
Économie et comptabilité
35%
Éducation et formation
34%
Télécommunications
29%
Communications et médias
27%
Personnel et ressources humaines
27%
Transport
24%
Psychologie
23%
Production et transformation
21%
Langue étrangère
19%
Mécanique
18%
Sociologie et anthropologie
15%
Chimie
14%
Production alimentaire
13%
Ingénierie et technologie
12%
Thérapie et conseil
12%
Philosophie et Théologie
11%
Médecine et Dentisterie
11%
Bâtiment et construction
9%
Physique
9%
Géographie
8%
Conception
8%
Biologie
2%
Histoire et Archéologie
0%
Beaux arts
0%

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Aptitudes

Expression orale
63%
Compréhension orale
63%
Vision de près
56%
Clarté de la parole
53%
Compréhension écrite
53%
Sensibilité du problème
50%
Reconnaissance vocale
50%
Commande d'informations
50%
Temps partagé
47%
Attention sélective
47%
Flexibilité des catégories
44%
Raisonnement déductif
41%
Dextérité des doigts
41%
Raisonnement inductif
41%
Mémorisation
41%
Facilité de numéro
41%
Stabilité bras-main
38%
Force du tronc
38%
Dextérité manuelle
38%
Vitesse de perception
35%
Raisonnement mathématique
35%
Expression écrite
35%
Précision du contrôle
35%
Vision de loin
28%
Flexibilité d'étendue
28%
Endurance
28%
Résistance statique
28%
Coordination multi-membres
28%
Discrimination visuelle des couleurs
28%
Force dynamique
25%
Sensibilité auditive
25%
Attention auditive
25%
Maîtrise des idées
25%
Flexibilité de fermeture
25%
Équilibre corporel global
25%
Vitesse de fermeture
25%
Originalité
25%
Coordination corporelle globale
25%
Force explosive
22%
Visualisation
22%
Vitesse poignet-doigt
19%
Orientation de la réponse
19%
Temps de réaction
13%
Perception de la profondeur
13%
Contrôle du taux
13%
Vision nocturne
0%
Localisation sonore
0%
Vision périphérique
0%
Orientation spatiale
0%
Vitesse de mouvement des membres
0%
Sensibilité à l'éblouissement
0%
Flexibilité dynamique
0%

Activités professionnelles

Obtenir des informations
80%
Se produire ou travailler directement avec le public
76%
Établir et entretenir des relations interpersonnelles
53%
Communiquer avec des personnes extérieures à l'organisation
51%
Communiquer avec des superviseurs, des pairs ou des subordonnés
51%
Identification des objets, des actions et des événements
49%
Surveillance des processus, des matériaux ou de l'environnement
48%
Travailler avec des ordinateurs
47%
Prendre des décisions et résoudre des problèmes
44%
Manipulation et déplacement d'objets
42%
Former et enseigner aux autres
42%
Effectuer des activités administratives
40%
Effectuer des activités physiques générales
40%
Mettre à jour et utiliser les connaissances pertinentes
39%
Évaluation des informations pour déterminer la conformité aux normes
39%
Contrôler les machines et les processus
37%
Vendre ou influencer les autres
36%
Résoudre les conflits et négocier avec les autres
36%
Coacher et développer les autres
36%
Aider et prendre soin des autres
36%
Organiser, planifier et prioriser le travail
36%
Analyser des données ou des informations
34%
Documenter/enregistrer les informations
34%
Juger les qualités des objets, des services ou des personnes
32%
Traitement des informations
32%
Penser de manière créative
31%
Fournir des consultations et des conseils aux autres
30%
Interpréter la signification des informations pour les autres
29%
Coordonner le travail et les activités des autres
29%
Surveillance et contrôle des ressources
29%
Développer et constituer des équipes
29%
Inspection de l'équipement, des structures ou des matériaux
26%
Estimation des caractéristiques quantifiables de produits, d'événements ou d'informations
25%
Planification du travail et des activités
24%
Unités organisationnelles de dotation en personnel
24%
Guider, diriger et motiver les subordonnés
23%
Élaborer des objectifs et des stratégies
18%
Conduite de véhicules, d'appareils mécanisés ou d'équipements
16%
Réparation et entretien d'équipement électronique
13%
Rédaction, disposition et spécification de dispositifs techniques, de pièces et d'équipements
12%
Réparation et entretien d'équipements mécaniques
9%

Contexte de travail

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

99%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

89%

Telephone Conversations

How often do you have telephone conversations in this job?

88%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

78%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

77%

Spend Time Standing

How much does this job require standing?

77%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

76%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

73%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

73%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

68%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

64%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

63%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

61%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

59%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

59%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

56%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

55%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

52%

Time Pressure

How often does this job require the worker to meet strict deadlines?

52%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

49%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

46%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

46%

E-Mail

How frequently does your job require you to use E-mail?

44%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

43%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

42%

Spend Time Walking or Running

How much does this job require walking or running?

40%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

36%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

32%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

31%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

30%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

30%

Written Letters and Memos

How frequently does your job require written letters and memos?

29%

Duration of Typical Work Week

Number of hours typically worked in one week.

28%

Spend Time Sitting

How much does this job require sitting?

25%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

23%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

23%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

22%

Degree of Automation

How automated is the job?

21%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

20%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

19%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

19%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

19%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

18%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

17%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

15%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

15%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

13%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

11%

Work Schedules

How regular are the work schedules for this job?

9%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

7%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

4%

Exposed to High Places

How often does this job require exposure to high places?

3%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

1%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

0%

Exposed to Radiation

How often does this job require exposure to radiation?

0%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

0%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

0%

Formation

High school diploma or equivalent

44%

Less than high school diploma

37%

Post-secondary certificate

9%

Intérêts

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

84

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

44

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

30

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

29

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

0

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

0

Styles de travail

Dependability
77%
Integrity
69%
Social Orientation
66%
Attention to Detail
64%
Cooperation
64%
Self-Control
50%
Optimism
49%
Empathy
44%
Sincerity
36%
Cautiousness
33%
Stress Tolerance
32%
Humility
28%
Adaptability
20%
Self-Confidence
19%
Perseverance
18%
Achievement Orientation
11%
Initiative
10%

Valeurs professionnelles

Relationships
61%
Support
45%
Achievement
28%
Independence
28%
Working Conditions
20%
Recognition
17%

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