11-9081.00Apprenticeship

Lodging Managers

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Key Tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Greet and register guests.
  • Monitor the revenue activity of the hotel or facility.
  • Manage and maintain temporary or permanent lodging facilities.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Assign duties to workers, and schedule shifts.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Interview and hire applicants.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Collect payments and record data pertaining to funds and expenditures.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Prepare required paperwork pertaining to departmental functions.
  • Show, rent, or assign accommodations.
  • Perform marketing and public relations activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Book tickets for guests for local tours and attractions.

Skills

Active Listening
78%
Service Orientation
78%
Management of Personnel Resources
75%
Social Perceptiveness
75%
Speaking
75%
Coordination
72%
Negotiation
72%
Reading Comprehension
72%
Writing
72%
Active Learning
69%
Complex Problem Solving
69%
Critical Thinking
69%
Instructing
69%
Judgment and Decision Making
69%
Monitoring
69%
Persuasion
69%
Time Management
69%
Learning Strategies
60%
Systems Evaluation
60%
Systems Analysis
53%
Management of Material Resources
50%
Management of Financial Resources
47%
Mathematics
41%
Quality Control Analysis
41%
Operations Monitoring
35%
Operation and Control
28%
Technology Design
22%
Troubleshooting
22%
Operations Analysis
19%
Programming
16%
Equipment Maintenance
10%
Equipment Selection
10%
Repairing
10%
Installation
0%
Science
0%

Knowledge

Administration and Management
93%
English Language
93%
Personnel and Human Resources
91%
Customer and Personal Service
89%
Mathematics
83%
Sales and Marketing
81%
Administrative
78%
Computers and Electronics
78%
Economics and Accounting
75%
Public Safety and Security
74%
Education and Training
67%
Communications and Media
66%
Psychology
59%
Telecommunications
49%
Law and Government
47%
Sociology and Anthropology
47%
Transportation
42%
Food Production
40%
Production and Processing
37%
Foreign Language
36%
Therapy and Counseling
36%
Engineering and Technology
35%
Geography
34%
Mechanical
34%
Philosophy and Theology
29%
Chemistry
25%
Design
21%
Medicine and Dentistry
17%
Biology
14%
History and Archeology
13%
Building and Construction
9%
Fine Arts
9%
Physics
7%

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Abilities

Oral Expression
78%
Oral Comprehension
75%
Problem Sensitivity
75%
Speech Clarity
75%
Speech Recognition
75%
Written Comprehension
75%
Written Expression
75%
Information Ordering
69%
Deductive Reasoning
66%
Fluency of Ideas
66%
Inductive Reasoning
66%
Mathematical Reasoning
60%
Originality
60%
Category Flexibility
56%
Near Vision
53%
Flexibility of Closure
50%
Selective Attention
50%
Far Vision
47%
Perceptual Speed
47%
Speed of Closure
47%
Time Sharing
47%
Number Facility
44%
Arm-Hand Steadiness
41%
Memorization
41%
Finger Dexterity
38%
Visualization
38%
Depth Perception
35%
Visual Color Discrimination
35%
Hearing Sensitivity
31%
Auditory Attention
28%
Multilimb Coordination
28%
Spatial Orientation
28%
Trunk Strength
28%
Control Precision
25%
Dynamic Strength
25%
Extent Flexibility
25%
Gross Body Coordination
25%
Gross Body Equilibrium
25%
Manual Dexterity
25%
Rate Control
25%
Reaction Time
25%
Response Orientation
25%
Stamina
25%
Wrist-Finger Speed
25%
Static Strength
22%
Glare Sensitivity
16%
Peripheral Vision
16%
Sound Localization
16%
Explosive Strength
13%
Night Vision
13%
Dynamic Flexibility
0%
Speed of Limb Movement
0%

Work Activities

Communicating with Supervisors, Peers, or Subordinates
87%
Making Decisions and Solving Problems
85%
Getting Information
82%
Identifying Objects, Actions, and Events
82%
Training and Teaching Others
82%
Working with Computers
82%
Coordinating the Work and Activities of Others
80%
Communicating with People Outside the Organization
79%
Establishing and Maintaining Interpersonal Relationships
79%
Performing for or Working Directly with the Public
79%
Resolving Conflicts and Negotiating with Others
78%
Performing Administrative Activities
77%
Coaching and Developing Others
76%
Thinking Creatively
75%
Organizing, Planning, and Prioritizing Work
74%
Scheduling Work and Activities
74%
Staffing Organizational Units
73%
Developing Objectives and Strategies
72%
Guiding, Directing, and Motivating Subordinates
71%
Assisting and Caring for Others
68%
Developing and Building Teams
68%
Selling or Influencing Others
65%
Updating and Using Relevant Knowledge
65%
Processing Information
64%
Evaluating Information to Determine Compliance with Standards
63%
Analyzing Data or Information
62%
Providing Consultation and Advice to Others
62%
Documenting/Recording Information
60%
Monitoring Processes, Materials, or Surroundings
59%
Judging the Qualities of Objects, Services, or People
55%
Monitoring and Controlling Resources
54%
Inspecting Equipment, Structures, or Materials
53%
Interpreting the Meaning of Information for Others
52%
Handling and Moving Objects
42%
Performing General Physical Activities
40%
Controlling Machines and Processes
38%
Operating Vehicles, Mechanized Devices, or Equipment
38%
Estimating the Quantifiable Characteristics of Products, Events, or Information
32%
Repairing and Maintaining Mechanical Equipment
27%
Repairing and Maintaining Electronic Equipment
22%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
16%

Work Context

E-Mail

How frequently does your job require you to use E-mail?

98%

Telephone Conversations

How often do you have telephone conversations in this job?

98%

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

97%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

96%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

95%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

92%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

89%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

89%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

88%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

88%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

88%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

87%

Time Pressure

How often does this job require the worker to meet strict deadlines?

84%

Written Letters and Memos

How frequently does your job require written letters and memos?

83%

Duration of Typical Work Week

Number of hours typically worked in one week.

80%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

80%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

79%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

79%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

78%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

68%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

67%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

64%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

63%

Spend Time Sitting

How much does this job require sitting?

60%

Spend Time Standing

How much does this job require standing?

53%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

49%

Degree of Automation

How automated is the job?

47%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

40%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

38%

Spend Time Walking or Running

How much does this job require walking or running?

38%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

30%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

23%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

20%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

19%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

17%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

15%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

15%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

14%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

11%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

11%

Work Schedules

How regular are the work schedules for this job?

10%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

6%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

6%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

5%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

5%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

5%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

4%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

3%

Exposed to High Places

How often does this job require exposure to high places?

2%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

2%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

2%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

1%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

0%

Exposed to Radiation

How often does this job require exposure to radiation?

0%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

0%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

0%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

0%

Education

Bachelor's degree

72%

Interests

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

88

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

72

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

54

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

24

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

8

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

3

Work Styles

Dependability
87%
Cooperation
81%
Social Orientation
80%
Leadership Orientation
78%
Integrity
70%
Self-Control
69%
Attention to Detail
67%
Achievement Orientation
66%
Stress Tolerance
66%
Optimism
63%
Adaptability
61%
Initiative
60%
Perseverance
60%
Self-Confidence
58%
Empathy
54%
Sincerity
44%
Cautiousness
40%
Tolerance for Ambiguity
38%
Innovation
33%
Humility
32%
Intellectual Curiosity
19%

Work Values

Relationships
100%
Independence
83%
Achievement
67%
Recognition
56%
Working Conditions
53%
Support
50%

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