11-9171.00Apprenticeship

Funeral Home Managers

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Career Cluster:Management & Entrepreneurship
Job Family:Management
Job Zone:Job Zone Three: Medium Preparation Needed
Industry:Other Services (Except Public Administration)
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Technology Tools

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft Word

Key Tasks

  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Schedule funerals, burials, or cremations.
  • Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
  • Offer counsel and comfort to families and friends of the deceased.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
  • Sell funeral services, products, or merchandise to clients.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Negotiate contracts for prearranged funeral services.
  • Explain goals, policies, or procedures to staff members.
  • Schedule work hours for funeral home or contract employees.
  • Set prices or credit terms for funeral products or services.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  • Interview and hire new employees.
  • Identify skill development needs for funeral home staff.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  • Attend or make presentations at community events to promote funeral home services or build community relationships.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Conduct market research and analyze industry trends.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.

Skills

Service Orientation
75%
Social Perceptiveness
72%
Active Listening
72%
Reading Comprehension
66%
Time Management
66%
Speaking
63%
Management of Personnel Resources
63%
Critical Thinking
63%
Judgment and Decision Making
63%
Coordination
60%
Monitoring
60%
Complex Problem Solving
56%
Persuasion
53%
Negotiation
53%
Writing
53%
Instructing
50%
Active Learning
47%
Learning Strategies
47%
Mathematics
41%
Management of Material Resources
41%
Management of Financial Resources
41%
Systems Analysis
38%
Systems Evaluation
38%
Operations Monitoring
28%
Quality Control Analysis
28%
Operation and Control
25%
Troubleshooting
19%
Technology Design
16%
Programming
13%
Science
13%
Operations Analysis
10%
Equipment Selection
3%
Repairing
0%
Installation
0%
Equipment Maintenance
0%

Knowledge

Customer and Personal Service
92%
Administration and Management
85%
English Language
82%
Administrative
76%
Economics and Accounting
69%
Psychology
65%
Sales and Marketing
65%
Personnel and Human Resources
64%
Computers and Electronics
60%
Education and Training
54%
Biology
54%
Mathematics
53%
Law and Government
52%
Communications and Media
50%
Sociology and Anthropology
48%
Chemistry
44%
Therapy and Counseling
43%
Public Safety and Security
42%
Transportation
40%
Philosophy and Theology
39%
Telecommunications
34%
Medicine and Dentistry
32%
Mechanical
31%
Production and Processing
30%
Geography
20%
Foreign Language
16%
Design
16%
Physics
14%
Engineering and Technology
12%
History and Archeology
6%
Building and Construction
6%
Fine Arts
4%
Food Production
0%

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Abilities

Oral Comprehension
75%
Oral Expression
72%
Written Comprehension
72%
Written Expression
69%
Speech Clarity
66%
Problem Sensitivity
66%
Near Vision
66%
Speech Recognition
63%
Deductive Reasoning
60%
Information Ordering
60%
Category Flexibility
53%
Fluency of Ideas
50%
Inductive Reasoning
50%
Far Vision
47%
Originality
47%
Mathematical Reasoning
44%
Time Sharing
44%
Selective Attention
44%
Memorization
41%
Number Facility
41%
Visualization
38%
Perceptual Speed
38%
Flexibility of Closure
38%
Visual Color Discrimination
38%
Multilimb Coordination
31%
Auditory Attention
31%
Depth Perception
31%
Finger Dexterity
31%
Trunk Strength
31%
Hearing Sensitivity
28%
Arm-Hand Steadiness
28%
Control Precision
28%
Speed of Closure
28%
Static Strength
25%
Spatial Orientation
25%
Manual Dexterity
25%
Peripheral Vision
22%
Extent Flexibility
19%
Night Vision
19%
Stamina
19%
Dynamic Strength
19%
Response Orientation
19%
Gross Body Coordination
19%
Sound Localization
16%
Reaction Time
16%
Gross Body Equilibrium
16%
Glare Sensitivity
16%
Wrist-Finger Speed
10%
Rate Control
10%
Explosive Strength
10%
Speed of Limb Movement
0%
Dynamic Flexibility
0%

Work Activities

Performing for or Working Directly with the Public
95%
Making Decisions and Solving Problems
92%
Getting Information
90%
Assisting and Caring for Others
90%
Establishing and Maintaining Interpersonal Relationships
88%
Organizing, Planning, and Prioritizing Work
86%
Coordinating the Work and Activities of Others
86%
Thinking Creatively
85%
Communicating with Supervisors, Peers, or Subordinates
84%
Performing Administrative Activities
83%
Processing Information
83%
Providing Consultation and Advice to Others
82%
Identifying Objects, Actions, and Events
82%
Updating and Using Relevant Knowledge
82%
Working with Computers
82%
Scheduling Work and Activities
81%
Evaluating Information to Determine Compliance with Standards
80%
Monitoring Processes, Materials, or Surroundings
80%
Communicating with People Outside the Organization
79%
Guiding, Directing, and Motivating Subordinates
79%
Documenting/Recording Information
78%
Judging the Qualities of Objects, Services, or People
75%
Handling and Moving Objects
74%
Training and Teaching Others
74%
Coaching and Developing Others
72%
Interpreting the Meaning of Information for Others
72%
Performing General Physical Activities
72%
Resolving Conflicts and Negotiating with Others
71%
Developing Objectives and Strategies
66%
Operating Vehicles, Mechanized Devices, or Equipment
64%
Developing and Building Teams
64%
Inspecting Equipment, Structures, or Materials
64%
Selling or Influencing Others
62%
Monitoring and Controlling Resources
58%
Analyzing Data or Information
55%
Controlling Machines and Processes
51%
Estimating the Quantifiable Characteristics of Products, Events, or Information
47%
Staffing Organizational Units
40%
Repairing and Maintaining Mechanical Equipment
25%
Repairing and Maintaining Electronic Equipment
23%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
18%

Work Context

Telephone Conversations

How often do you have telephone conversations in this job?

100%

E-Mail

How frequently does your job require you to use E-mail?

97%

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

96%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

95%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

94%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

94%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

93%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

91%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

89%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

88%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

86%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

85%

Time Pressure

How often does this job require the worker to meet strict deadlines?

85%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

82%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

82%

Duration of Typical Work Week

Number of hours typically worked in one week.

80%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

76%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

75%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

75%

Written Letters and Memos

How frequently does your job require written letters and memos?

71%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

68%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

67%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

67%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

66%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

66%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

65%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

60%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

57%

Spend Time Standing

How much does this job require standing?

57%

Spend Time Sitting

How much does this job require sitting?

56%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

56%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

55%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

55%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

52%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

47%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

46%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

42%

Spend Time Walking or Running

How much does this job require walking or running?

42%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

40%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

40%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

33%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

32%

Degree of Automation

How automated is the job?

29%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

28%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

27%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

26%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

23%

Work Schedules

How regular are the work schedules for this job?

23%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

22%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

21%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

17%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

9%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

7%

Exposed to High Places

How often does this job require exposure to high places?

6%

Exposed to Radiation

How often does this job require exposure to radiation?

5%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

4%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

3%

Education

Associate's degree

50%

High school diploma or equivalent

26%

Post-secondary certificate

15%

Interests

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

92

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

63

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

56

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

33

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

17

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

14

Work Styles

Dependability
88%
Empathy
88%
Cooperation
85%
Integrity
84%
Sincerity
84%
Self-Control
81%
Attention to Detail
79%
Leadership Orientation
77%
Social Orientation
75%
Stress Tolerance
74%
Cautiousness
69%
Humility
68%
Perseverance
67%
Initiative
57%
Achievement Orientation
55%
Self-Confidence
55%
Adaptability
53%
Tolerance for Ambiguity
38%
Optimism
29%
Innovation
26%
Intellectual Curiosity
18%

Work Values

Relationships
89%
Achievement
78%
Independence
72%
Recognition
67%
Working Conditions
64%
Support
28%

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