11-9071.00

Gambling Managers

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

Career Cluster:Hospitality, Events, & Tourism
Job Family:Management
Job Zone:Job Zone Two: Some Preparation Needed
Industry:Accommodation and Food Services
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Technology Tools

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft Word

Key Tasks

  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Track supplies of money to tables and perform any required paperwork.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Set and maintain a bank and table limit for each game.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Train new workers or evaluate their performance.
  • Market or promote the casino to bring in business.
  • Record, collect, or pay off bets, issuing receipts as necessary.
  • Interview and hire workers.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
  • Notify board attendants of table vacancies so that waiting patrons can play.
  • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
  • Monitor credit extended to players.
  • Monitor the performance of the gaming floor, relocating games and installing new games as necessary.

Skills

Management of Personnel Resources
75%
Critical Thinking
75%
Speaking
72%
Monitoring
72%
Coordination
69%
Time Management
69%
Social Perceptiveness
69%
Active Listening
69%
Service Orientation
69%
Complex Problem Solving
69%
Judgment and Decision Making
69%
Writing
66%
Instructing
63%
Persuasion
63%
Reading Comprehension
63%
Active Learning
63%
Negotiation
56%
Learning Strategies
56%
Mathematics
53%
Systems Analysis
53%
Systems Evaluation
53%
Management of Material Resources
44%
Management of Financial Resources
41%
Quality Control Analysis
41%
Operations Monitoring
28%
Operations Analysis
25%
Troubleshooting
19%
Programming
19%
Science
16%
Technology Design
13%
Operation and Control
10%
Repairing
0%
Installation
0%
Equipment Selection
0%
Equipment Maintenance
0%

Knowledge

Customer and Personal Service
82%
Mathematics
79%
Administration and Management
79%
English Language
79%
Personnel and Human Resources
75%
Administrative
69%
Computers and Electronics
63%
Economics and Accounting
63%
Education and Training
61%
Public Safety and Security
59%
Psychology
50%
Sales and Marketing
50%
Law and Government
50%
Communications and Media
43%
Engineering and Technology
30%
Mechanical
29%
Production and Processing
28%
Therapy and Counseling
23%
Sociology and Anthropology
22%
Telecommunications
22%
Foreign Language
21%
Transportation
17%
Design
15%
Philosophy and Theology
14%
Food Production
14%
Building and Construction
12%
Geography
11%
Chemistry
11%
Medicine and Dentistry
9%
Physics
9%
History and Archeology
5%
Fine Arts
4%
Biology
4%

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Abilities

Oral Expression
75%
Oral Comprehension
72%
Inductive Reasoning
72%
Speech Clarity
69%
Deductive Reasoning
69%
Problem Sensitivity
69%
Speech Recognition
69%
Near Vision
66%
Written Expression
63%
Information Ordering
63%
Far Vision
60%
Written Comprehension
60%
Category Flexibility
56%
Flexibility of Closure
56%
Number Facility
56%
Speed of Closure
53%
Selective Attention
53%
Perceptual Speed
53%
Fluency of Ideas
50%
Mathematical Reasoning
50%
Time Sharing
50%
Memorization
47%
Auditory Attention
44%
Originality
44%
Visual Color Discrimination
44%
Visualization
35%
Hearing Sensitivity
28%
Trunk Strength
28%
Stamina
25%
Depth Perception
25%
Finger Dexterity
25%
Gross Body Coordination
25%
Arm-Hand Steadiness
22%
Explosive Strength
22%
Gross Body Equilibrium
22%
Dynamic Strength
22%
Manual Dexterity
22%
Reaction Time
19%
Static Strength
13%
Multilimb Coordination
13%
Speed of Limb Movement
13%
Control Precision
13%
Response Orientation
13%
Rate Control
10%
Wrist-Finger Speed
6%
Peripheral Vision
3%
Sound Localization
0%
Spatial Orientation
0%
Extent Flexibility
0%
Night Vision
0%
Glare Sensitivity
0%
Dynamic Flexibility
0%

Work Activities

Communicating with Supervisors, Peers, or Subordinates
84%
Performing for or Working Directly with the Public
83%
Making Decisions and Solving Problems
80%
Getting Information
80%
Evaluating Information to Determine Compliance with Standards
79%
Resolving Conflicts and Negotiating with Others
77%
Working with Computers
76%
Establishing and Maintaining Interpersonal Relationships
72%
Documenting/Recording Information
72%
Coaching and Developing Others
71%
Analyzing Data or Information
68%
Staffing Organizational Units
68%
Scheduling Work and Activities
67%
Identifying Objects, Actions, and Events
67%
Guiding, Directing, and Motivating Subordinates
67%
Processing Information
66%
Organizing, Planning, and Prioritizing Work
66%
Monitoring Processes, Materials, or Surroundings
66%
Training and Teaching Others
66%
Developing and Building Teams
63%
Coordinating the Work and Activities of Others
62%
Judging the Qualities of Objects, Services, or People
60%
Updating and Using Relevant Knowledge
60%
Monitoring and Controlling Resources
58%
Providing Consultation and Advice to Others
58%
Interpreting the Meaning of Information for Others
58%
Thinking Creatively
57%
Developing Objectives and Strategies
57%
Performing Administrative Activities
55%
Communicating with People Outside the Organization
51%
Estimating the Quantifiable Characteristics of Products, Events, or Information
46%
Inspecting Equipment, Structures, or Materials
46%
Controlling Machines and Processes
45%
Selling or Influencing Others
39%
Assisting and Caring for Others
38%
Handling and Moving Objects
33%
Performing General Physical Activities
29%
Repairing and Maintaining Electronic Equipment
26%
Repairing and Maintaining Mechanical Equipment
23%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
20%
Operating Vehicles, Mechanized Devices, or Equipment
13%

Work Context

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

97%

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

95%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

95%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

94%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

92%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

91%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

91%

E-Mail

How frequently does your job require you to use E-mail?

87%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

87%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

85%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

82%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

81%

Telephone Conversations

How often do you have telephone conversations in this job?

81%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

80%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

78%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

74%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

73%

Time Pressure

How often does this job require the worker to meet strict deadlines?

73%

Duration of Typical Work Week

Number of hours typically worked in one week.

71%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

70%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

68%

Written Letters and Memos

How frequently does your job require written letters and memos?

67%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

64%

Spend Time Standing

How much does this job require standing?

62%

Spend Time Walking or Running

How much does this job require walking or running?

55%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

53%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

50%

Spend Time Sitting

How much does this job require sitting?

49%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

48%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

48%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

43%

Degree of Automation

How automated is the job?

36%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

34%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

28%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

23%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

21%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

15%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

13%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

13%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

13%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

12%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

12%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

11%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

11%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

10%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

8%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

8%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

8%

Work Schedules

How regular are the work schedules for this job?

8%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

4%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

3%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

2%

Exposed to High Places

How often does this job require exposure to high places?

1%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

1%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

0%

Exposed to Radiation

How often does this job require exposure to radiation?

0%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

0%

Education

High school diploma or equivalent

57%

Some college, no degree

30%

Post-secondary certificate

7%

Interests

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

95

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

74

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

32

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

27

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

5

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

0

Work Styles

Integrity
98%
Dependability
82%
Leadership Orientation
81%
Attention to Detail
80%
Social Orientation
77%
Self-Control
75%
Stress Tolerance
74%
Adaptability
60%
Achievement Orientation
59%
Self-Confidence
58%
Cautiousness
54%
Initiative
53%
Cooperation
50%
Perseverance
49%
Tolerance for Ambiguity
41%
Optimism
35%
Empathy
29%
Intellectual Curiosity
29%
Innovation
12%
Sincerity
11%

Work Values

Independence
83%
Relationships
83%
Working Conditions
70%
Achievement
67%
Support
67%
Recognition
56%

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