11-9051.00 Bright OutlookApprenticeship

Food Service Managers

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Key Tasks

  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Count money and make bank deposits.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation or food subsidies.
  • Schedule staff hours and assign duties.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Maintain food and equipment inventories, and keep inventory records.
  • Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Take dining reservations.
  • Create specialty dishes and develop recipes to be used in dining facilities.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.

Skills

Active Listening
72%
Coordination
72%
Management of Personnel Resources
72%
Monitoring
72%
Speaking
72%
Reading Comprehension
69%
Service Orientation
69%
Critical Thinking
66%
Social Perceptiveness
66%
Time Management
63%
Active Learning
53%
Instructing
53%
Judgment and Decision Making
53%
Learning Strategies
53%
Negotiation
53%
Complex Problem Solving
50%
Management of Financial Resources
50%
Management of Material Resources
50%
Persuasion
50%
Systems Analysis
50%
Systems Evaluation
50%
Writing
50%
Mathematics
47%
Quality Control Analysis
47%
Operations Monitoring
41%
Operations Analysis
38%
Operation and Control
25%
Troubleshooting
25%
Equipment Maintenance
22%
Equipment Selection
19%
Repairing
19%
Science
16%
Programming
13%
Technology Design
6%
Installation
0%

Knowledge

Customer and Personal Service
88%
Administration and Management
77%
Food Production
74%
English Language
63%
Personnel and Human Resources
62%
Sales and Marketing
61%
Mathematics
60%
Administrative
57%
Production and Processing
55%
Education and Training
54%
Economics and Accounting
51%
Computers and Electronics
47%
Public Safety and Security
46%
Communications and Media
31%
Transportation
31%
Law and Government
28%
Psychology
28%
Mechanical
27%
Design
24%
Sociology and Anthropology
23%
Telecommunications
23%
Foreign Language
17%
Therapy and Counseling
17%
Chemistry
14%
Building and Construction
12%
Engineering and Technology
12%
Medicine and Dentistry
12%
Biology
10%
Philosophy and Theology
10%
Geography
8%
Physics
5%
Fine Arts
3%
History and Archeology
2%

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Abilities

Deductive Reasoning
72%
Oral Comprehension
72%
Oral Expression
72%
Problem Sensitivity
72%
Written Comprehension
72%
Speech Clarity
69%
Near Vision
53%
Selective Attention
53%
Speech Recognition
53%
Category Flexibility
50%
Far Vision
50%
Inductive Reasoning
50%
Information Ordering
50%
Manual Dexterity
50%
Number Facility
50%
Written Expression
50%
Arm-Hand Steadiness
47%
Finger Dexterity
47%
Fluency of Ideas
47%
Originality
47%
Perceptual Speed
47%
Time Sharing
47%
Mathematical Reasoning
44%
Memorization
44%
Speed of Closure
44%
Auditory Attention
41%
Flexibility of Closure
41%
Trunk Strength
35%
Stamina
28%
Visual Color Discrimination
28%
Visualization
28%
Control Precision
25%
Dynamic Strength
25%
Extent Flexibility
25%
Gross Body Coordination
25%
Multilimb Coordination
25%
Static Strength
25%
Depth Perception
22%
Hearing Sensitivity
22%
Reaction Time
22%
Wrist-Finger Speed
22%
Gross Body Equilibrium
19%
Explosive Strength
16%
Rate Control
16%
Response Orientation
10%
Speed of Limb Movement
10%
Spatial Orientation
6%
Dynamic Flexibility
0%
Glare Sensitivity
0%
Night Vision
0%
Peripheral Vision
0%
Sound Localization
0%

Work Activities

Identifying Objects, Actions, and Events
84%
Getting Information
82%
Making Decisions and Solving Problems
81%
Coaching and Developing Others
79%
Training and Teaching Others
79%
Coordinating the Work and Activities of Others
76%
Establishing and Maintaining Interpersonal Relationships
76%
Evaluating Information to Determine Compliance with Standards
75%
Inspecting Equipment, Structures, or Materials
75%
Communicating with Supervisors, Peers, or Subordinates
74%
Monitoring Processes, Materials, or Surroundings
74%
Guiding, Directing, and Motivating Subordinates
73%
Staffing Organizational Units
73%
Performing General Physical Activities
71%
Estimating the Quantifiable Characteristics of Products, Events, or Information
70%
Resolving Conflicts and Negotiating with Others
68%
Judging the Qualities of Objects, Services, or People
67%
Scheduling Work and Activities
67%
Developing and Building Teams
66%
Handling and Moving Objects
66%
Monitoring and Controlling Resources
66%
Organizing, Planning, and Prioritizing Work
66%
Performing for or Working Directly with the Public
66%
Updating and Using Relevant Knowledge
66%
Thinking Creatively
63%
Developing Objectives and Strategies
62%
Processing Information
61%
Performing Administrative Activities
60%
Communicating with People Outside the Organization
59%
Providing Consultation and Advice to Others
59%
Selling or Influencing Others
59%
Analyzing Data or Information
57%
Working with Computers
57%
Interpreting the Meaning of Information for Others
55%
Documenting/Recording Information
52%
Assisting and Caring for Others
50%
Controlling Machines and Processes
49%
Repairing and Maintaining Mechanical Equipment
38%
Repairing and Maintaining Electronic Equipment
34%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
30%
Operating Vehicles, Mechanized Devices, or Equipment
23%

Work Context

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

99%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

98%

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

96%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

93%

Telephone Conversations

How often do you have telephone conversations in this job?

91%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

90%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

89%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

89%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

88%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

88%

Spend Time Standing

How much does this job require standing?

87%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

81%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

81%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

80%

Spend Time Walking or Running

How much does this job require walking or running?

79%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

78%

Time Pressure

How often does this job require the worker to meet strict deadlines?

78%

E-Mail

How frequently does your job require you to use E-mail?

77%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

73%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

67%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

66%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

64%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

59%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

55%

Duration of Typical Work Week

Number of hours typically worked in one week.

54%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

46%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

46%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

46%

Written Letters and Memos

How frequently does your job require written letters and memos?

45%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

40%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

33%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

32%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

31%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

29%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

28%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

26%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

26%

Spend Time Sitting

How much does this job require sitting?

24%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

22%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

18%

Degree of Automation

How automated is the job?

18%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

16%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

15%

Work Schedules

How regular are the work schedules for this job?

11%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

10%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

10%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

9%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

8%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

7%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

7%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

3%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

2%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

2%

Exposed to High Places

How often does this job require exposure to high places?

2%

Exposed to Radiation

How often does this job require exposure to radiation?

0%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

0%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

0%

Education

High school diploma or equivalent

30%

Post-secondary certificate

21%

Associate's degree

19%

Interests

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

83

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

72

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

49

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

42

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

14

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

10

Work Styles

Dependability
88%
Leadership Orientation
83%
Cooperation
77%
Attention to Detail
73%
Social Orientation
70%
Stress Tolerance
68%
Self-Control
65%
Adaptability
60%
Achievement Orientation
59%
Integrity
59%
Initiative
58%
Perseverance
58%
Self-Confidence
57%
Cautiousness
53%
Optimism
45%
Empathy
43%
Sincerity
37%
Innovation
32%
Tolerance for Ambiguity
32%
Humility
23%
Intellectual Curiosity
22%

Work Values

Independence
78%
Relationships
61%
Support
61%
Working Conditions
58%
Achievement
56%
Recognition
56%

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