49-2011.00Apprenticeship

Computer, Automated Teller, & Office Machine Repairers

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Career Cluster:Marketing & Sales
Job Family:Installation, Maintenance, and Repair
Job Zone:Job Zone Three: Medium Preparation Needed
Industry:Retail Trade
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Technology Tools

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Key Tasks

  • Reassemble machines after making repairs or replacing parts.
  • Converse with customers to determine details of equipment problems.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Align, adjust, or calibrate equipment according to specifications.
  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Operate machines to test functioning of parts or mechanisms.
  • Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Maintain records of equipment maintenance work or repairs.
  • Test new systems to ensure that they are in working order.
  • Complete repair bills, shop records, time cards, or expense reports.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Analyze equipment performance records to assess equipment functioning.
  • Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  • Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
  • Calibrate testing instruments.
  • Fill machines with toners, inks, or other duplicating fluids.
  • Train new repairers.

Skills

Repairing
66%
Active Listening
66%
Critical Thinking
63%
Troubleshooting
60%
Complex Problem Solving
60%
Speaking
56%
Time Management
56%
Equipment Selection
56%
Quality Control Analysis
56%
Equipment Maintenance
56%
Reading Comprehension
53%
Operations Monitoring
53%
Coordination
50%
Service Orientation
50%
Installation
50%
Active Learning
50%
Writing
50%
Monitoring
50%
Judgment and Decision Making
50%
Social Perceptiveness
47%
Systems Analysis
44%
Operation and Control
44%
Negotiation
44%
Instructing
41%
Learning Strategies
41%
Persuasion
38%
Management of Personnel Resources
38%
Systems Evaluation
35%
Operations Analysis
28%
Programming
28%
Management of Material Resources
28%
Technology Design
25%
Mathematics
22%
Science
22%
Management of Financial Resources
19%

Knowledge

Computers and Electronics
84%
Customer and Personal Service
75%
Mechanical
66%
Engineering and Technology
52%
English Language
51%
Education and Training
35%
Transportation
34%
Telecommunications
33%
Production and Processing
26%
Mathematics
25%
Communications and Media
22%
Public Safety and Security
21%
Physics
21%
Administrative
20%
Sales and Marketing
19%
Design
19%
Administration and Management
15%
Personnel and Human Resources
13%
Geography
12%
Building and Construction
11%
Psychology
10%
Economics and Accounting
8%
Law and Government
4%
Chemistry
3%
Sociology and Anthropology
2%
Foreign Language
1%
Food Production
1%
Medicine and Dentistry
1%
Biology
1%
History and Archeology
0%
Fine Arts
0%
Philosophy and Theology
0%
Therapy and Counseling
0%

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Abilities

Near Vision
72%
Oral Comprehension
69%
Problem Sensitivity
66%
Oral Expression
66%
Speech Clarity
63%
Speech Recognition
63%
Finger Dexterity
63%
Written Comprehension
63%
Visualization
60%
Information Ordering
60%
Deductive Reasoning
53%
Arm-Hand Steadiness
53%
Inductive Reasoning
53%
Control Precision
53%
Manual Dexterity
53%
Visual Color Discrimination
50%
Category Flexibility
50%
Written Expression
50%
Selective Attention
50%
Fluency of Ideas
47%
Time Sharing
47%
Perceptual Speed
47%
Far Vision
44%
Multilimb Coordination
44%
Flexibility of Closure
44%
Originality
44%
Extent Flexibility
38%
Trunk Strength
35%
Speed of Closure
35%
Memorization
35%
Hearing Sensitivity
28%
Auditory Attention
28%
Static Strength
28%
Depth Perception
28%
Spatial Orientation
28%
Sound Localization
25%
Reaction Time
25%
Stamina
25%
Dynamic Strength
25%
Glare Sensitivity
25%
Gross Body Equilibrium
25%
Wrist-Finger Speed
25%
Rate Control
25%
Response Orientation
25%
Number Facility
25%
Gross Body Coordination
25%
Mathematical Reasoning
22%
Peripheral Vision
22%
Speed of Limb Movement
19%
Night Vision
19%
Explosive Strength
10%
Dynamic Flexibility
0%

Work Activities

Repairing and Maintaining Electronic Equipment
91%
Making Decisions and Solving Problems
84%
Communicating with People Outside the Organization
82%
Working with Computers
78%
Inspecting Equipment, Structures, or Materials
75%
Getting Information
73%
Repairing and Maintaining Mechanical Equipment
72%
Updating and Using Relevant Knowledge
71%
Identifying Objects, Actions, and Events
61%
Operating Vehicles, Mechanized Devices, or Equipment
61%
Monitoring Processes, Materials, or Surroundings
56%
Thinking Creatively
55%
Communicating with Supervisors, Peers, or Subordinates
54%
Handling and Moving Objects
52%
Organizing, Planning, and Prioritizing Work
51%
Analyzing Data or Information
50%
Performing for or Working Directly with the Public
48%
Controlling Machines and Processes
45%
Documenting/Recording Information
44%
Scheduling Work and Activities
43%
Monitoring and Controlling Resources
41%
Resolving Conflicts and Negotiating with Others
41%
Establishing and Maintaining Interpersonal Relationships
41%
Performing Administrative Activities
41%
Training and Teaching Others
40%
Processing Information
37%
Providing Consultation and Advice to Others
36%
Evaluating Information to Determine Compliance with Standards
35%
Interpreting the Meaning of Information for Others
34%
Estimating the Quantifiable Characteristics of Products, Events, or Information
33%
Performing General Physical Activities
32%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
32%
Developing Objectives and Strategies
31%
Coaching and Developing Others
29%
Judging the Qualities of Objects, Services, or People
28%
Guiding, Directing, and Motivating Subordinates
28%
Selling or Influencing Others
25%
Assisting and Caring for Others
23%
Coordinating the Work and Activities of Others
22%
Developing and Building Teams
20%
Staffing Organizational Units
7%

Work Context

Telephone Conversations

How often do you have telephone conversations in this job?

98%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

89%

E-Mail

How frequently does your job require you to use E-mail?

88%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

86%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

86%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

84%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

81%

Time Pressure

How often does this job require the worker to meet strict deadlines?

81%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

80%

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

78%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

76%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

75%

Spend Time Standing

How much does this job require standing?

73%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

67%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

66%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

64%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

63%

Duration of Typical Work Week

Number of hours typically worked in one week.

59%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

55%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

55%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

55%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

55%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

53%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

49%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

48%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

47%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

45%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

43%

Spend Time Walking or Running

How much does this job require walking or running?

41%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

40%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

39%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

39%

Degree of Automation

How automated is the job?

37%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

37%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

36%

Written Letters and Memos

How frequently does your job require written letters and memos?

33%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

32%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

31%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

30%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

28%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

28%

Spend Time Sitting

How much does this job require sitting?

26%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

25%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

23%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

17%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

15%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

11%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

11%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

11%

Work Schedules

How regular are the work schedules for this job?

9%

Exposed to High Places

How often does this job require exposure to high places?

7%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

6%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

5%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

3%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

2%

Exposed to Radiation

How often does this job require exposure to radiation?

1%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

1%

Education

Associate's degree

33%

Post-secondary certificate

31%

Interests

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

85

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

73

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

30

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

10

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

10

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

0

Work Styles

Attention to Detail
83%
Dependability
80%
Cautiousness
66%
Perseverance
53%
Integrity
52%
Achievement Orientation
42%
Stress Tolerance
40%
Intellectual Curiosity
39%
Cooperation
35%
Self-Control
32%
Self-Confidence
30%
Social Orientation
30%
Initiative
26%
Innovation
23%
Sincerity
21%
Empathy
18%
Adaptability
15%
Humility
6%
Optimism
2%

Work Values

Support
56%
Independence
50%
Working Conditions
47%
Achievement
39%
Relationships
39%
Recognition
28%

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