41-2011.00 Bright Outlook

Cashiers

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Career Cluster:Marketing & Sales
Job Family:Sales and Related
Job Zone:Job Zone Two: Some Preparation Needed
Industry:Retail Trade
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Technology Tools

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Key Tasks

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Greet customers entering establishments.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Assist customers by providing information and resolving their complaints.
  • Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
  • Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
  • Post charges against guests' or patients' accounts.
  • Compute and record totals of transactions.
  • Weigh items sold by weight to determine prices.
  • Sort, count, and wrap currency and coins.
  • Answer customers' questions, and provide information on procedures or policies.
  • Answer incoming phone calls.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Request information or assistance, using paging systems.
  • Help customers find the location of products.
  • Compile and maintain non-monetary reports and records.
  • Supervise others and provide on-the-job training.
  • Sell tickets and other items to customers.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Cash checks for customers.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Offer customers carry-out service at the completion of transactions.

Skills

Service Orientation
53%
Speaking
50%
Social Perceptiveness
50%
Active Listening
50%
Coordination
44%
Reading Comprehension
44%
Critical Thinking
44%
Mathematics
41%
Time Management
41%
Monitoring
41%
Judgment and Decision Making
38%
Instructing
35%
Persuasion
35%
Negotiation
35%
Writing
28%
Systems Analysis
25%
Management of Personnel Resources
25%
Active Learning
25%
Complex Problem Solving
25%
Systems Evaluation
25%
Learning Strategies
25%
Operations Monitoring
22%
Operation and Control
13%
Management of Financial Resources
13%
Troubleshooting
10%
Management of Material Resources
10%
Quality Control Analysis
10%
Science
6%
Repairing
0%
Installation
0%
Equipment Selection
0%
Programming
0%
Operations Analysis
0%
Equipment Maintenance
0%
Technology Design
0%

Knowledge

Customer and Personal Service
76%
English Language
59%
Sales and Marketing
52%
Mathematics
47%
Administration and Management
47%
Administrative
46%
Computers and Electronics
42%
Public Safety and Security
41%
Law and Government
38%
Economics and Accounting
35%
Education and Training
34%
Telecommunications
29%
Communications and Media
27%
Personnel and Human Resources
27%
Transportation
24%
Psychology
23%
Production and Processing
21%
Foreign Language
19%
Mechanical
18%
Sociology and Anthropology
15%
Chemistry
14%
Food Production
13%
Engineering and Technology
12%
Therapy and Counseling
12%
Philosophy and Theology
11%
Medicine and Dentistry
11%
Building and Construction
9%
Physics
9%
Geography
8%
Design
8%
Biology
2%
History and Archeology
0%
Fine Arts
0%

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Abilities

Oral Expression
63%
Oral Comprehension
63%
Near Vision
56%
Speech Clarity
53%
Written Comprehension
53%
Problem Sensitivity
50%
Speech Recognition
50%
Information Ordering
50%
Time Sharing
47%
Selective Attention
47%
Category Flexibility
44%
Deductive Reasoning
41%
Finger Dexterity
41%
Inductive Reasoning
41%
Memorization
41%
Number Facility
41%
Arm-Hand Steadiness
38%
Trunk Strength
38%
Manual Dexterity
38%
Perceptual Speed
35%
Mathematical Reasoning
35%
Written Expression
35%
Control Precision
35%
Far Vision
28%
Extent Flexibility
28%
Stamina
28%
Static Strength
28%
Multilimb Coordination
28%
Visual Color Discrimination
28%
Dynamic Strength
25%
Hearing Sensitivity
25%
Auditory Attention
25%
Fluency of Ideas
25%
Flexibility of Closure
25%
Gross Body Equilibrium
25%
Speed of Closure
25%
Originality
25%
Gross Body Coordination
25%
Explosive Strength
22%
Visualization
22%
Wrist-Finger Speed
19%
Response Orientation
19%
Reaction Time
13%
Depth Perception
13%
Rate Control
13%
Night Vision
0%
Sound Localization
0%
Peripheral Vision
0%
Spatial Orientation
0%
Speed of Limb Movement
0%
Glare Sensitivity
0%
Dynamic Flexibility
0%

Work Activities

Getting Information
80%
Performing for or Working Directly with the Public
76%
Establishing and Maintaining Interpersonal Relationships
53%
Communicating with People Outside the Organization
51%
Communicating with Supervisors, Peers, or Subordinates
51%
Identifying Objects, Actions, and Events
49%
Monitoring Processes, Materials, or Surroundings
48%
Working with Computers
47%
Making Decisions and Solving Problems
44%
Handling and Moving Objects
42%
Training and Teaching Others
42%
Performing Administrative Activities
40%
Performing General Physical Activities
40%
Updating and Using Relevant Knowledge
39%
Evaluating Information to Determine Compliance with Standards
39%
Controlling Machines and Processes
37%
Selling or Influencing Others
36%
Resolving Conflicts and Negotiating with Others
36%
Coaching and Developing Others
36%
Assisting and Caring for Others
36%
Organizing, Planning, and Prioritizing Work
36%
Analyzing Data or Information
34%
Documenting/Recording Information
34%
Judging the Qualities of Objects, Services, or People
32%
Processing Information
32%
Thinking Creatively
31%
Providing Consultation and Advice to Others
30%
Interpreting the Meaning of Information for Others
29%
Coordinating the Work and Activities of Others
29%
Monitoring and Controlling Resources
29%
Developing and Building Teams
29%
Inspecting Equipment, Structures, or Materials
26%
Estimating the Quantifiable Characteristics of Products, Events, or Information
25%
Scheduling Work and Activities
24%
Staffing Organizational Units
24%
Guiding, Directing, and Motivating Subordinates
23%
Developing Objectives and Strategies
18%
Operating Vehicles, Mechanized Devices, or Equipment
16%
Repairing and Maintaining Electronic Equipment
13%
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
12%
Repairing and Maintaining Mechanical Equipment
9%

Work Context

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

99%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

89%

Telephone Conversations

How often do you have telephone conversations in this job?

88%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

78%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

77%

Spend Time Standing

How much does this job require standing?

77%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

76%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

73%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

73%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

68%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

64%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

63%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

61%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

59%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

59%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

56%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

55%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

52%

Time Pressure

How often does this job require the worker to meet strict deadlines?

52%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

49%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

46%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

46%

E-Mail

How frequently does your job require you to use E-mail?

44%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

43%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

42%

Spend Time Walking or Running

How much does this job require walking or running?

40%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

36%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

32%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

31%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

30%

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

30%

Written Letters and Memos

How frequently does your job require written letters and memos?

29%

Duration of Typical Work Week

Number of hours typically worked in one week.

28%

Spend Time Sitting

How much does this job require sitting?

25%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

23%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

23%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

22%

Degree of Automation

How automated is the job?

21%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

20%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

19%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

19%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

19%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

18%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

17%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

15%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

15%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

13%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

11%

Work Schedules

How regular are the work schedules for this job?

9%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

7%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

4%

Exposed to High Places

How often does this job require exposure to high places?

3%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

1%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

0%

Exposed to Radiation

How often does this job require exposure to radiation?

0%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

0%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

0%

Education

High school diploma or equivalent

44%

Less than high school diploma

37%

Post-secondary certificate

9%

Interests

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

84

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

44

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

30

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

29

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

0

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

0

Work Styles

Dependability
77%
Integrity
69%
Social Orientation
66%
Attention to Detail
64%
Cooperation
64%
Self-Control
50%
Optimism
49%
Empathy
44%
Sincerity
36%
Cautiousness
33%
Stress Tolerance
32%
Humility
28%
Adaptability
20%
Self-Confidence
19%
Perseverance
18%
Achievement Orientation
11%
Initiative
10%

Work Values

Relationships
61%
Support
45%
Achievement
28%
Independence
28%
Working Conditions
20%
Recognition
17%

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