Müşteri Hizmetleri Temsilcileri
Ürünler ve hizmetler hakkındaki rutin sorulara yanıt olarak temel veya yazılı bilgiler sağlamak için müşterilerle etkileşime geçin. Genel şikayetleri ele alabilir ve çözebilir. Görevleri öncelikli olarak kurulum, satış, onarım ve teknik destek olan kişileri kapsamaz.
Teknoloji Araçları
Temel Görevler
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Müşteri etkileşimlerinin veya işlemlerinin kayıtlarını tutun; sorguların, şikayetlerin veya yorumların ayrıntılarını ve ayrıca gerçekleştirilen eylemleri kaydedin.
- Müşterilerin sorunlarını çözmek için uygun değişikliklerin yapıldığından emin olmak için kontrol edin.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Ürün değişimi, para iadesi veya faturaların ayarlanması gibi faaliyetler gerçekleştirerek müşterilerin hizmet veya fatura şikayetlerini çözün.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Belirli bir kaybın sigorta kapsamında olup olmadığını belirlemek için sigorta poliçesi şartlarını inceleyin.
- Solicit sales of new or additional services or products.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Gelecekteki sorunları önlemek için ürünlerde, paketlemede, gönderimde, hizmette veya faturalandırma yöntemlerinde ve prosedürlerinde iyileştirmeler önerin.
Beceriler
Bilgi
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Yetenekler
İş Aktiviteleri
İş Bağlamı
Telefon Konuşmaları
100%
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96%
Indoors, Environmentally Controlled
How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?
96%
Deal With External Customers or the Public in General
How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?
95%
Zaman Baskısı
89%
Kesin veya Doğru Olmanın Önemi
88%
Aynı Görevleri Tekrarlamanın Önemi
86%
How frequently does your job require you to use E-mail?
83%
Hoş olmayan, kızgın veya nezaketsiz insanlarla başa çıkmak
80%
Spend Time Making Repetitive Motions
How much does this job require making repetitive motions?
80%
Bir Çalışma Grubu veya Ekibe Birlikte Çalışmak veya Katkıda Bulunmak
76%
Oturarak Zaman Geçirin
75%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
How much does this job require using your hands to handle, control, or feel objects, tools or controls?
75%
Frequency of Decision Making
How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
72%
Kararların İş Arkadaşları veya Şirket Sonuçları Üzerindeki Etkisi
72%
İş Faaliyetlerini Gerçekleştirirken Başkalarını Koordine Edin veya Liderlik Edin
65%
Bireylerle ve Ekip İçi Yüz Yüze Tartışmalar
65%
Determine Tasks, Priorities and Goals
How much freedom does the worker have in determining the tasks, priorities, or goals of the job?
59%
Çatışma Durumları
58%
Fiziksel Yakınlık
56%
Ayakta Zaman Geçirin
56%
Karar Verme Özgürlüğü
51%
Tipik Çalışma Haftasının Süresi
50%
Level of Competition
To what extent does this job require the worker to compete or to be aware of competitive pressures?
48%
Work Outcomes and Results of Other Workers
How responsible is the worker for work outcomes and results of other workers?
48%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
41%
Yazılı Mektuplar ve Notlar
39%
Diğer Çalışanların Sağlığı ve Güvenliği
34%
Otomasyon Derecesi
32%
Hatanın Sonucu
29%
Vücudunuzu Bükmek veya Bükmek İçin Zaman Harcayın
28%
Spend Time Walking or Running
How much does this job require walking or running?
24%
Dealing with Violent or Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
18%
Exposed to Disease or Infections
How often does this job require exposure to disease/infections?
17%
Topluluk Önünde Konuşma
16%
Spend Time Kneeling, Crouching, Stooping, or Crawling
How much does this job require kneeling, crouching, stooping or crawling?
13%
Güvenlik Ayakkabıları, Gözlükler, Eldivenler, İşitme Koruması, Baretler veya Can Yeleği gibi Genel Koruyucu veya Güvenlik Ekipmanları Giyin
12%
Kirleticilere Maruz Kalma
11%
Exposed to High Places
How often does this job require exposure to high places?
11%
Ekipmanın Hızına Göre Belirlenen Hız
10%
Küçük Yanıklara, Kesiklere, Isırmalara veya Sokmalara Maruz Kalma
7%
Outdoors, Exposed to All Weather Conditions
How often does this job require working outdoors, exposed to all weather conditions?
7%
Exposed to Hazardous Conditions
How often does this job require exposure to hazardous conditions?
6%
Work Schedules
How regular are the work schedules for this job?
6%
Exposed to Very Hot or Cold Temperatures
How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
5%
Indoors, Not Environmentally Controlled
How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?
5%
Tehlikeli Ekipmanlara Maruz Kalma
4%
In an Enclosed Vehicle or Operate Enclosed Equipment
How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?
4%
Exposed to Extremely Bright or Inadequate Lighting Conditions
How often does this job require working in extremely bright or inadequate lighting conditions?
3%
In an Open Vehicle or Operating Equipment
How often does this job require working in an open vehicle or operating equipment (like a tractor)?
3%
Açık havada, Örtü Altında
3%
Spend Time Keeping or Regaining Balance
How much does this job require keeping or regaining your balance?
3%
Sıkışık Çalışma Alanına ve Garip Pozisyonlara Maruz Kalma
2%
Spend Time Climbing Ladders, Scaffolds, or Poles
How much does this job require climbing ladders, scaffolds, poles, etc.?
2%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
2%
Exposed to Whole Body Vibration
How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?
1%
Radyasyona maruz kalan
0%
Eğitim
High school diploma or equivalent
Some college, no degree
Associate's degree
İlgi Alanları
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t
Investigative
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f
Artistic
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,
Çalışma Stilleri
İş Değerleri
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