Eerstelijnssupervisors van detailhandelsverkopers
Direct toezicht houden op en coördineren van de activiteiten van detailhandelsmedewerkers in een vestiging of afdeling. Taken kunnen naast toezichthoudende taken ook managementfuncties omvatten, zoals inkoop, budgettering, boekhouding en personeelswerk.
Technologietools
Belangrijkste taken
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Geef leiding aan en houd toezicht op medewerkers die zich bezighouden met verkoop, inventarisatie, het afstemmen van contante ontvangsten of het uitvoeren van diensten voor klanten.
- Onderzoek de koopwaar om er zeker van te zijn dat deze correct geprijsd en weergegeven is en dat deze functioneert zoals geadverteerd.
- Formuleer een prijsbeleid voor goederen, in overeenstemming met de winstgevendheidsvereisten.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instrueer het personeel over hoe om te gaan met moeilijke en gecompliceerde verkopen.
- Assign employees to specific duties.
- Houd gegevens bij van aankopen, verkopen en aanvragen.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Neem personeel aan, train en evalueer personeel in verkoop- of marketingvestigingen, en promoveer of ontsla werknemers indien nodig.
- Review inventory and sales records to prepare reports for management and budget departments.
- Inventory stock and reorder when inventory drops to a specified level.
- Plan en bereid werkschema's voor en houd gegevens bij van de werkschema's en tijdkaarten van werknemers.
- Opstellen van kredietbeleid en operationele procedures.
- Beleid, doelstellingen, doelstellingen en procedures voor de afdeling vaststellen en implementeren.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Enforce safety, health, and security rules.
- Plan budgetten en autoriseer betalingen en retourzendingen van goederen.
- Schat de consumentenvraag in en bepaal de soorten en hoeveelheden goederen die verkocht moeten worden.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Vaardigheden
Kennis
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Bekwaamheden
Werkactiviteiten
Werkcontext
Face-to-Face Discussions with Individuals and Within Teams
How frequently does your job require face-to-face discussions with individuals and within teams?
99%
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96%
Telephone Conversations
How often do you have telephone conversations in this job?
94%
Work With or Contribute to a Work Group or Team
How important is it to work with or contribute to a work group or team in this job?
94%
Indoors, Environmentally Controlled
How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?
92%
Deal With External Customers or the Public in General
How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?
89%
Coordinate or Lead Others in Accomplishing Work Activities
How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?
85%
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer?
83%
Frequency of Decision Making
How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
81%
Time Pressure
How often does this job require the worker to meet strict deadlines?
81%
Determine Tasks, Priorities and Goals
How much freedom does the worker have in determining the tasks, priorities, or goals of the job?
79%
How frequently does your job require you to use E-mail?
77%
Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
75%
Impact of Decisions on Co-workers or Company Results
What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
74%
Spend Time Standing
How much does this job require standing?
72%
Health and Safety of Other Workers
How much responsibility is there for the health and safety of others in this job?
70%
Work Outcomes and Results of Other Workers
How responsible is the worker for work outcomes and results of other workers?
68%
Physical Proximity
To what extent does this job require the worker to perform job tasks physically close to other people?
66%
Dealing With Unpleasant, Angry, or Discourteous People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
65%
Importance of Repeating Same Tasks
How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?
65%
Written Letters and Memos
How frequently does your job require written letters and memos?
65%
Conflict Situations
How frequently are there conflict situations the employee has to face in this job?
64%
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
How much does this job require using your hands to handle, control, or feel objects, tools or controls?
62%
Duration of Typical Work Week
Number of hours typically worked in one week.
56%
Spend Time Walking or Running
How much does this job require walking or running?
53%
Level of Competition
To what extent does this job require the worker to compete or to be aware of competitive pressures?
47%
Spend Time Making Repetitive Motions
How much does this job require making repetitive motions?
43%
Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable
How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
37%
Spend Time Kneeling, Crouching, Stooping, or Crawling
How much does this job require kneeling, crouching, stooping or crawling?
37%
Exposed to Contaminants
How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
35%
Spend Time Bending or Twisting Your Body
How much does this job require bending or twisting your body?
34%
Spend Time Sitting
How much does this job require sitting?
33%
Exposed to High Places
How often does this job require exposure to high places?
29%
Outdoors, Exposed to All Weather Conditions
How often does this job require working outdoors, exposed to all weather conditions?
26%
Degree of Automation
How automated is the job?
24%
Public Speaking
How frequently does your job require public speaking (one speaker with an audience)?
24%
Exposed to Cramped Work Space, Awkward Positions
How often does this job require working in cramped work spaces that requires getting into awkward positions?
21%
Exposed to Very Hot or Cold Temperatures
How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
21%
Exposed to Minor Burns, Cuts, Bites, or Stings
How often does this job require exposure to minor burns, cuts, bites, or stings?
20%
Indoors, Not Environmentally Controlled
How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?
19%
Consequence of Error
How serious would the result usually be if the worker made a mistake that was not easily correctable?
17%
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?
17%
In an Enclosed Vehicle or Operate Enclosed Equipment
How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?
16%
Exposed to Disease or Infections
How often does this job require exposure to disease/infections?
10%
Exposed to Hazardous Conditions
How often does this job require exposure to hazardous conditions?
10%
Outdoors, Under Cover
How often does this job require working outdoors, under cover (like in an open shed)?
10%
Spend Time Climbing Ladders, Scaffolds, or Poles
How much does this job require climbing ladders, scaffolds, poles, etc.?
10%
Spend Time Keeping or Regaining Balance
How much does this job require keeping or regaining your balance?
10%
Dealing with Violent or Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?
9%
Exposed to Hazardous Equipment
How often does this job require exposure to hazardous equipment?
7%
Work Schedules
How regular are the work schedules for this job?
7%
Pace Determined by Speed of Equipment
How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
6%
Exposed to Extremely Bright or Inadequate Lighting Conditions
How often does this job require working in extremely bright or inadequate lighting conditions?
5%
In an Open Vehicle or Operating Equipment
How often does this job require working in an open vehicle or operating equipment (like a tractor)?
4%
Exposed to Radiation
How often does this job require exposure to radiation?
0%
Exposed to Whole Body Vibration
How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?
0%
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection
How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
0%
Opleiding
High school diploma or equivalent
Associate's degree
Less than high school diploma
Interesses
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t
Investigative
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f
Artistic
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,
Werkstijlen
Werkwaarden
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