39-6011.00

Bagagedragers en piccolo's

Bagage afhandelen voor reizigers bij transportterminals of voor gasten in hotels of soortgelijke etablissementen.

Carrièrecluster:Horeca, evenementen en toerisme
Beroepsfamilie:Persoonlijke verzorging en service
Beroepszone:Taakzone twee: enige voorbereiding vereist
Industrie:Accommodatie en voedseldiensten
Cv maken

Technologietools

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft Word

Belangrijkste taken

  • Ontvang en markeer bagage door claimcontroles in te vullen en bij te voegen.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Je ontvangt binnenkomende gasten en begeleidt ze naar hun kamers.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Breng bagage, koffers en pakketten over van en naar kamers, laadruimtes, voertuigen of transportterminals, met de hand of met behulp van bagagekarren.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Assist travelers and guests with disabilities.
  • Bezorg berichten en roomservicebestellingen en doe boodschappen voor gasten.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Artikelen ophalen en terugbrengen voor de was- en valetservice.
  • Bereken en voltooi de kostenberekeningen voor verleende diensten en houd gegevens bij.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Vul de bagageverzekeringsformulieren in.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.

Vaardigheden

Servicegerichtheid
69%
Spreken
66%
Actief luisteren
66%
Coördinatie
50%
Kritisch denken
50%
Tijdbeheer
47%
Begrijpend lezen
47%
Sociale perceptie
47%
Complexe probleemoplossing
47%
Toezicht
47%
Schrijven
44%
Oordeel en besluitvorming
44%
Instrueren
38%
Bediening en controle
35%
Operationele monitoring
35%
Overtuiging
31%
Actief leren
31%
Onderhandeling
31%
Leerstrategieën
31%
Systeemanalyse
28%
Beheer van personeelsmiddelen
28%
Wiskunde
25%
Problemen oplossen
25%
Systeemevaluatie
25%
Analyse van kwaliteitscontrole
25%
Beheer van materiële hulpbronnen
22%
Beheer van financiële middelen
22%
Repareren
16%
Onderhoud van apparatuur
16%
Apparatuurselectie
13%
Programmering
6%
Technologie ontwerp
6%
Operationele analyse
3%
Installatie
0%
Wetenschap
0%

Kennis

Klant- en persoonlijke service
90%
Engelse taal
67%
Openbare veiligheid en beveiliging
60%
Vervoer
60%
Verkoop en marketing
45%
Onderwijs en opleiding
42%
Computers en elektronica
42%
Telecommunicatie
39%
Wiskunde
36%
Geografie
35%
Administratief
34%
Administratie en Beheer
34%
Recht en overheid
34%
Communicatie en media
33%
Vreemde taal
29%
Economie en boekhouding
27%
Personeel en Human Resources
26%
Psychologie
25%
Productie en verwerking
23%
Mechanisch
22%
Voedselproductie
21%
Sociologie en antropologie
18%
Geneeskunde en Tandheelkunde
16%
Bouw en Constructie
16%
Geschiedenis en Archeologie
14%
Techniek en Technologie
14%
Scheikunde
12%
Natuurkunde
12%
Filosofie en theologie
11%
Ontwerp
11%
Schone Kunsten
10%
Therapie en counseling
10%
Biologie
1%

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Bekwaamheden

Mondelinge expressie
69%
Mondeling begrip
69%
Rompsterkte
69%
Spraakherkenning
63%
Statische sterkte
63%
Coördinatie van meerdere ledematen
56%
Spraakhelderheid
53%
Dichtbij zicht
50%
Probleemgevoeligheid
50%
Omvang flexibiliteit
50%
Weerstand
50%
Tijd delen
50%
Selectieve aandacht
50%
Deductief redeneren
47%
Auditieve aandacht
47%
Inductief redeneren
47%
Schriftelijk begrip
47%
Controleprecisie
47%
Informatie Bestellen
47%
Handmatige behendigheid
47%
Verre visie
44%
Arm-handstabiliteit
44%
Categorie Flexibiliteit
44%
Schriftelijke expressie
44%
Vingervaardigheid
41%
Ruimtelijke Oriëntatie
41%
Dynamische kracht
41%
Coördinatie van het brutolichaam
41%
Perceptuele snelheid
41%
Dieptewaarneming
38%
Vloeiendheid van ideeën
35%
Originaliteit
35%
Visualisatie
31%
Flexibiliteit van sluiting
31%
Nummerfaciliteit
28%
Reactietijd
28%
Bruto lichaamsevenwicht
28%
Tariefcontrole
28%
Wiskundig redeneren
25%
Memoriseren
25%
Snelheid van beweging van ledematen
25%
Gehoorgevoeligheid
25%
Geluidslokalisatie
25%
Snelheid van sluiting
25%
Reactieoriëntatie
25%
Visuele kleurdiscriminatie
25%
Explosieve kracht
22%
Perifere visie
22%
Verblindingsgevoeligheid
22%
Nachtzicht
19%
Pols-vingersnelheid
19%
Dynamische flexibiliteit
3%

Werkactiviteiten

Optreden voor of rechtstreeks samenwerken met het publiek
92%
Voorwerpen hanteren en verplaatsen
84%
Bedienen van voertuigen, gemechaniseerde apparaten of apparatuur
82%
Informatie verkrijgen
81%
Assisteren en zorgen voor anderen
77%
Apparatuur, constructies of materialen inspecteren
76%
Objecten, acties en gebeurtenissen identificeren
75%
Communiceren met supervisors, collega's of ondergeschikten
73%
Het uitvoeren van algemene fysieke activiteiten
72%
Communiceren met mensen buiten de organisatie
70%
Beslissingen nemen en problemen oplossen
65%
Het aangaan en onderhouden van interpersoonlijke relaties
63%
Het besturen van machines en processen
63%
Plannen van werkzaamheden en activiteiten
62%
Het beoordelen van de kwaliteiten van objecten, diensten of mensen
61%
Informatie verwerken
60%
Relevante kennis bijwerken en gebruiken
60%
Informatie documenteren/opnemen
60%
Werk organiseren, plannen en prioriteren
59%
Monitoring van processen, materialen of omgeving
59%
Coachen en ontwikkelen van anderen
58%
Teams ontwikkelen en bouwen
57%
Anderen trainen en onderwijzen
57%
Het geven van advies en advies aan anderen
56%
Anderen verkopen of beïnvloeden
55%
Informatie evalueren om naleving van normen te bepalen
55%
Werken met computers
54%
Conflicten oplossen en onderhandelen met anderen
52%
Het coördineren van het werk en de activiteiten van anderen
51%
Gegevens of informatie analyseren
48%
Creatief denken
47%
De betekenis van informatie voor anderen interpreteren
46%
Het schatten van de kwantificeerbare kenmerken van producten, gebeurtenissen of informatie
46%
Begeleiden, aansturen en motiveren van ondergeschikten
42%
Reparatie en onderhoud van mechanische apparatuur
41%
Toezicht houden op en controleren van hulpbronnen
40%
Doelstellingen en strategieën ontwikkelen
39%
Het uitvoeren van administratieve werkzaamheden
38%
Organisatie-eenheden bemannen
34%
Reparatie en onderhoud van elektronische apparatuur
23%
Het opstellen, opstellen en specificeren van technische apparaten, onderdelen en uitrusting
16%

Werkcontext

Outdoors, Exposed to All Weather Conditions

How often does this job require working outdoors, exposed to all weather conditions?

95%

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

94%

Indoors, Environmentally Controlled

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

93%

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

85%

Deal With External Customers or the Public in General

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

84%

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

83%

Work With or Contribute to a Work Group or Team

How important is it to work with or contribute to a work group or team in this job?

82%

Telephone Conversations

How often do you have telephone conversations in this job?

81%

Spend Time Standing

How much does this job require standing?

80%

Face-to-Face Discussions with Individuals and Within Teams

How frequently does your job require face-to-face discussions with individuals and within teams?

79%

Physical Proximity

To what extent does this job require the worker to perform job tasks physically close to other people?

78%

Spend Time Walking or Running

How much does this job require walking or running?

75%

Frequency of Decision Making

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

73%

Determine Tasks, Priorities and Goals

How much freedom does the worker have in determining the tasks, priorities, or goals of the job?

71%

Health and Safety of Other Workers

How much responsibility is there for the health and safety of others in this job?

68%

Dealing With Unpleasant, Angry, or Discourteous People

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

66%

Impact of Decisions on Co-workers or Company Results

What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?

63%

Outdoors, Under Cover

How often does this job require working outdoors, under cover (like in an open shed)?

62%

Coordinate or Lead Others in Accomplishing Work Activities

How important is it to coordinate or lead others (not as a supervisor or team leader) in accomplishing work activities in this job?

57%

Importance of Being Exact or Accurate

How important is being very exact or highly accurate in performing this job?

57%

Work Outcomes and Results of Other Workers

How responsible is the worker for work outcomes and results of other workers?

57%

Importance of Repeating Same Tasks

How important are continuous, repetitive, physical activities (like key entry) or mental activities (like checking entries in a ledger) to performing this job?

53%

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

How much does this job require using your hands to handle, control, or feel objects, tools or controls?

52%

Conflict Situations

How frequently are there conflict situations the employee has to face in this job?

50%

Consequence of Error

How serious would the result usually be if the worker made a mistake that was not easily correctable?

50%

Duration of Typical Work Week

Number of hours typically worked in one week.

50%

Exposed to Very Hot or Cold Temperatures

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

49%

Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable

How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?

44%

E-Mail

How frequently does your job require you to use E-mail?

43%

Exposed to Contaminants

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

42%

Spend Time Bending or Twisting Your Body

How much does this job require bending or twisting your body?

40%

Indoors, Not Environmentally Controlled

How often does this job require working in an environment that is not environmentally controlled (like a warehouse without air conditioning)?

39%

Spend Time Making Repetitive Motions

How much does this job require making repetitive motions?

39%

Time Pressure

How often does this job require the worker to meet strict deadlines?

35%

Exposed to Extremely Bright or Inadequate Lighting Conditions

How often does this job require working in extremely bright or inadequate lighting conditions?

34%

Spend Time Keeping or Regaining Balance

How much does this job require keeping or regaining your balance?

34%

Exposed to Minor Burns, Cuts, Bites, or Stings

How often does this job require exposure to minor burns, cuts, bites, or stings?

25%

Level of Competition

To what extent does this job require the worker to compete or to be aware of competitive pressures?

25%

Pace Determined by Speed of Equipment

How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)

25%

Written Letters and Memos

How frequently does your job require written letters and memos?

24%

Degree of Automation

How automated is the job?

23%

Spend Time Sitting

How much does this job require sitting?

20%

Spend Time Kneeling, Crouching, Stooping, or Crawling

How much does this job require kneeling, crouching, stooping or crawling?

18%

Dealing with Violent or Physically Aggressive People

How frequently does this job require the worker to deal with physical aggression of violent individuals?

17%

Exposed to Cramped Work Space, Awkward Positions

How often does this job require working in cramped work spaces that requires getting into awkward positions?

15%

Public Speaking

How frequently does your job require public speaking (one speaker with an audience)?

14%

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets

How often does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection, hard hats or life-jackets?

14%

Exposed to Hazardous Equipment

How often does this job require exposure to hazardous equipment?

12%

In an Open Vehicle or Operating Equipment

How often does this job require working in an open vehicle or operating equipment (like a tractor)?

12%

Work Schedules

How regular are the work schedules for this job?

12%

Exposed to Whole Body Vibration

How often does this job require exposure to whole body vibration (like operating a jackhammer or earth moving equipment)?

11%

Exposed to Disease or Infections

How often does this job require exposure to disease/infections?

10%

Exposed to High Places

How often does this job require exposure to high places?

9%

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection

How often does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

8%

Spend Time Climbing Ladders, Scaffolds, or Poles

How much does this job require climbing ladders, scaffolds, poles, etc.?

3%

Exposed to Hazardous Conditions

How often does this job require exposure to hazardous conditions?

0%

Exposed to Radiation

How often does this job require exposure to radiation?

0%

Opleiding

Less than high school diploma

42%

High school diploma or equivalent

41%

Some college, no degree

9%

Interesses

Realistic

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, t

65

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or hum

63

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

43

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertis

28

Artistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts,

0

Investigative

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the f

0

Werkstijlen

Social Orientation
76%
Dependability
75%
Cooperation
74%
Integrity
57%
Optimism
56%
Empathy
51%
Self-Control
50%
Sincerity
49%
Humility
43%
Attention to Detail
42%
Stress Tolerance
41%
Adaptability
36%
Initiative
34%
Perseverance
29%
Self-Confidence
24%
Achievement Orientation
21%
Cautiousness
15%

Werkwaarden

Relationships
83%
Support
56%
Independence
39%
Working Conditions
33%
Achievement
11%
Recognition
11%

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